Learn more about issues to help your team identify, report, track, and collaborate to resolve issues together as they occur.

What are issues?

Learn about the issue profile and how it helps your team capture key issue details, track updates, and resolve issues more effectively.

What are issue profiles?

Learn how to report issues via the web app and mobile app to capture workplace incidents and help your organization maintain a safe workplace.

Report issues

Learn how AI-powered reporting works in Issues and how to report an issue using AI via the mobile app, so you can spend less time on data entry and more time capturing what's happening on-site.

Report issues using AI

Learn how to scan issue QR codes on a mobile device so anyone on your team can report issues without a SafetyCulture account.

Report issues via issue QR codes

Learn about issue fields and custom questions, and how to answer issue custom questions via the web app and mobile app.



Answer issue custom questions

Learn how to update issues via the web app and the mobile app to keep all reported information accurate and up to date.

Update issues

Learn how to assign or unassign issues via the web app and the mobile app to ensure clear ownership and strengthen accountability across your team.

Assign or unassign issues

Learn how to create actions in issues via the web app and mobile app. 

Create actions in issues

Learn how to start inspections directly from issues via the web app and the mobile app to easily link inspections and capture the data needed to resolve issues faster.

Start inspections from issues

Learn how to create an issues view via the web app. 

Create views for issues

Learn how to view and share issue reports using links, and how to turn it off via the web app and the mobile app.

View and share issue reports

Learn how to share issues by notifying your team or sending a public link to people outside of your organization via the web app and the mobile app.


Share issues

Learn how to download issue reports as PDF via the web app and the mobile app.

Download issue reports as PDFs

Learn how to download your issues as a CSV file, including available fields, filters, and export limits via the web app.

Download issues as CSV

Learn how to set up issue categories via the web app to notify the right people and capture complete details for effective incident management.

Create issue categories

Learn how to apply restrictions to who can report issues and who has access to them via the web app.

Manage category visibility and issue access

Learn how to edit issue category names via the web app to keep issues organized and easy to manage.

Edit issue category names

Learn how to manage issue fields and custom questions via the web app to ensure your team reports complete and consistent information.

Manage issue fields and custom questions

Learn how to link templates to issue categories via the web app and mobile app to help streamline the resolution process of a reported issue. 

Link templates to issue categories

Learn how to set up issue email notifications via the web app so the right people receive information to address issues immediately without compromising confidentiality.

Set up issue email notifications

Learn how to set up Critical Alerts for high-priority issues via the web app to ensure the right people are immediately notified of high-priority issues.

Set up Critical Alerts for issue categories

Learn about Critical Alerts and how to turn it on or off for issues via the mobile app to ensure you receive notifications for high-priority issues.

Turn Critical Alerts on or off for issues

Learn how to create issue QR codes via the web app, so your team can report issues without an account.

Create issue QR codes

Learn how to download Issue QR codes via the web app so you can place them anywhere in the field for a fast and accurate issue reporting.

Download issue QR codes

Learn how to delete issue QR codes via the web app to ensure only active codes are accessible to your team.

Delete issue QR codes

Learn how to delete issues via the web app and the mobile app to keep your workspace clean and focused.



Delete issues

Learn how to delete issue categories via the web app to keep your workspace free from outdated and duplicated categories.