- Using SafetyCulture
- Issues
- Update issues
Update issues
Learn how to update issues via the web app and the mobile app.
What are issues?
The Issues feature allows you and your team to report things that don't look right. Be it observations, incidents, or hazards. The feature aims to empower your workers to report and collaborate with relevant teams to resolve issues as quickly as possible. As part of reporting each issue, users can capture key information such as location, weather condition, answer critical questions, and even attach photos or videos, to provide the full context.
What you'll need
Users must have SafetyCulture version 23.32 or later to view more than 10 issue categories.
Update an issue
Select Issues from the menu on the left-hand side.
Filter and sort the issue list to find and click the issue.
In the issue timeline, you can:
Comment and upload media attachments.
Open the mobile app.
Tap on Issues at the bottom of your screen. If you see
Training at the bottom of your screen, tap 
More and select Issues.Filter and sort the issue list to find and tap the issue.
In the issue timeline, you can:
Comment and upload media attachments.
Add details at the upper-right corner of your screen to provide more details for the issue.
Frequently asked questions
No, the unique ID of an issue can't be updated as it's system-generated and, as the name suggests, unique per issue. If you have any feedback or suggestions, we'd love to hear them from you.
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