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Edit issue custom questions

Learn how to edit issue custom questions via the web app.

What are issue custom questions?

Issue custom questions guide the user to know what issue details they need to record. Depending on the custom question, each user will see questions requiring them to answer and capture crucial information.

What you'll need

Take note

  • You can have up to five custom questions per category.

  • By default, each category comes with the following custom questions to help users capture critical details on the spot:

    • What needs to be done?

    • What caused it?

  • A limit of up to 255 characters applies per each custom question label.

  • You can have up to 50 responses per multiple-choice question.

  • Multiple-selection is not supported for multiple-choice questions, meaning users can only select one response for each question.

Users must have SafetyCulture version 22.34 or later to view and answer issue multiple-choice questions.

Edit an issue custom question

  1. Log in to the web app.

  2. Select Issues from the menu on the left-hand side.

  3. Select Categories at the top of the page.

  4. Click Edit category on the right-hand side of the category.

  5. On the bottom of the page under "Custom questions", click image to edit an existing question. If you select the multiple-choice question option, you can add responses by clicking Plus iconAdd response and rearrange their order by dragging image.

  6. Edit the question and click Save.

  7. You can also click Plus iconAdd question to add a new question or image to delete a question.

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