- Using SafetyCulture
- Issues
- Manage issue fields and custom questions
Manage issue fields and custom questions
Learn how to manage issue fields and custom questions via the web app.
What are issue fields and custom questions?
Issue fields and custom questions guide users to know what details they need to record when reporting an issue. Fields and custom questions can be set as required, allowing users to further understand what information is critical for each issue, and capture this accordingly.
Users must have SafetyCulture version 23.46 or later to view and answer required issue fields and custom questions.
Manage issue fields
Select Issues from the menu on the left-hand side.
Select Categories at the top of the page.
Click Edit category on the right-hand side of the category.
Under "Issue fields", click to see the following options:
Enable or disable: To make a field visible when an issue is reported.
Required: To make a field required when an issue is reported.
Once you're ready, click Save.
You can also rearrange the order of the fields by dragging . Changes are saved automatically.
Manage issue custom questions
Select Issues from the menu on the left-hand side.
Select Categories at the top of the page.
Click Edit category on the right-hand side of the category.
At the bottom of the page, under "Custom questions", click to see the following options:
Question response type: Option to ask text or multiple-choice questions.
Required: To make a question mandatory when an issue is reported. If you select the multiple-choice question option, you can add responses by clicking Add response and rearrange their order by dragging .
Edit the questions and click Save.
You can also:
Click Add question to add a new question.
Click to delete a question.
Drag to rearrange the order of the questions. Changes are saved automatically.
Limitations
You can have up to five custom questions per category.
A limit of up to 255 characters applies per each custom question label.
You can have up to 50 responses per multiple-choice question.
Multiple-selection is not supported for multiple-choice questions, meaning users can only select one response for each question.
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