Manage issue fields and custom questions

Log in to the web app.

Select Issues from the menu on the left-hand side.

Select Categories at the top of the page.

Click Edit category on the right-hand side of the category.

Select Workflowat the top of the page.

Under "Issue fields", you can manage the following pre-set fields:

• Title: This is a required field where users in your organization can put a short descriptive name for their report.

• Description: This is an optional field where users can input more details about the issue.

• Site: This is an optional field where users can select a site that is relevant to the issue.

• Image and video: This is an optional field where users can add up to 10 media files that provide more information about the issue.

• Location: This is an optional field where users can search for or directly pin their location on the map.

Select an optional pre-set field and click  to manage the following options:

• Enable or disable: To make a field visible when an issue is reported.

• Required: To make a field required when an issue is reported.

Once you're ready, click Save.

You can also rearrange the order of the fields by dragging . Changes are saved automatically.

Log in to the web app.

Select Issues from the menu on the left-hand side.

Select Categories at the top of the page.

Click Edit category on the right-hand side of the category.

At the bottom of the page, under "Custom questions", click  to see the following options:

• Question response type: Option to ask text or multiple-choice questions.

• Required: To make a question mandatory when an issue is reported. If you select the multiple-choice question option, you can add responses by clicking Add response and rearrange their order by dragging .

Edit the questions and click Save.

You can also:

• Click Add question to add a new question.

• Click  to delete a question.

• Drag to rearrange the order of the questions. Changes are saved automatically.