What are Critical Alerts?
Critical Alerts notifies the right people when a safety-critical event occurs so they can respond before it escalates. Even if a device is muted or set to Do Not Disturb, notifications are delivered to ensure visibility when it matters most. Critical Alerts notify designated responders when a high-priority issue is reported or plays a looping alarm on a worker's device when a lone-work check-in is missed or a job goes into overtime.
This is especially important in industries like construction, manufacturing, and mining, where a delayed response to a safety issue or a missed check-in can put people at risk.
Users who should be notified of a category’s issues must also turn on push notifications and Critical Alerts for the SafetyCulture app on their mobile device.
Set up Critical Alerts for an issue category
Select Issues in the sidebar or select it in More.
Select Categories at the top of the page.
Click on the right-hand side of the category and select Edit.
In the Workflow tab, go to the "Critical Alert notifications" section and click Edit.
Under "Send a notification to", click the dropdown menu and select the users who should be notified for each reported issue from this category accordingly. Then, click Done.
Click Save.
Critical Alerts are sent when a new issue is reported with "High" priority. Changing the priority of an existing issue does not trigger Critical Alert notifications.
