What are Critical Alerts?
Critical Alerts is a notification feature that notifies the designated contacts the moment a high-priority issue occurs. Alert contacts are defined when you set up an issue category, so the correct people are always notified based on the type of issue. You can then set the priority of an issue from the issue profile, and when marked as high priority, notifications are delivered even if a device is muted or set to Do Not Disturb.
This is especially important in industries like construction, manufacturing, and mining, where a delayed response to a safety issue can put people at risk. Critical Alerts helps teams respond faster and reduce the impact of high-severity incidents immediately relaying important notifications during emergencies.
Users who should be notified of a category’s issues must also turn on push notifications and Critical Alerts for the SafetyCulture app on their mobile device.
Set up Critical Alerts for an issue category
Select Issues in the sidebar or select it in More .
Select Categories at the top of the page.
Click on the right-hand side of the category and select Edit .
In the Workflow tab, go to the "Critical Alert notifications" section and click Edit .
Under "Send a notification to", click the dropdown menu and select the users who should be notified for each reported issue from this category accordingly. Then, click Done .
Click Save .
Critical Alerts are sent when a new issue is reported with "High" priority. Changing the priority of an existing issue does not trigger Critical Alert notifications.
