- Using SafetyCulture
- Issues
- Set up issue notifications and Critical Alerts
Set up issue notifications and Critical Alerts
Learn how to set up issue notifications and Critical Alerts via the web app.
What are issue notifications?
We understand that not everyone needs to be involved in every single issue. That's why we've made it possible to customize the issue notification setting for each issue category, including how much detail will be sent through email, so selected users, groups, or site members only get notified when needed.
For issues of a significant nature, you can use Critical Alerts to notify individuals, even if their mobile device is muted or has Do Not Disturb mode enabled.
If you're not receiving notifications after setting up your notifications, please check whether push notifications for SafetyCulture are enabled on your mobile device and ensure that your inbox spam filter or firewall is not blocking emails from "notification@safetyculture.com".
Set up issue notifications
Select Issues from the menu on the left-hand side.
Select Categories at the top of the page.
Click Edit category on the right-hand side of the category.
Under "Notifications", click Edit notifications.
In the side panel, under "Send a notification to", click the dropdown menu and select the users, groups, or site members who should be notified for each reported issue from this category accordingly.
In the side panel, under "Email notification settings", select a setting to customize the level of details included in the email notification for this issue category.
Click Save and apply.
Set up Critical Alerts
Select Issues from the menu on the left-hand side.
Select Categories at the top of the page.
Click Edit category on the right-hand side of the category.
Under "Critical Alert notifications", click Edit notifications.
In the side panel, under "Send a notification to", click the dropdown menu and select the users who should be notified for each reported issue from this category accordingly.
Click Save and apply.
To receive Critical Alerts, users must have SafetyCulture version 23.36 or later and have notifications enabled on their mobile device.
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