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Manage issue access

Learn how to manage your issue access for your organization via the web app.

What is issue access?

Issue access allows you to control who can see issues from each category. You can manage access at a category-level so that selected users, groups, or site members only see the issues that are relevant to them.

Take note

  • Changes to a category's issue access apply to both existing and new issues.

  • Users will only be able to access issues:

  • Issue access can be set up in the two following ways:

    • Give access to users and groups.

    • Give dynamic access to site members:

      • All members of selected site: Issues reported from this category will be available to site members.

      • Members of selected site who are also in...: Issues reported from this category will be available to site members and if they are also a member of selected groups.

Manage issue access

  1. Log in to the web app.

  2. Select Issues from the menu on the left-hand side.

  3. Click Edit category on the right-hand side of the category.

  4. Click Access on the top of the page.

  5. Click Edit access at the bottom of the page.

  6. In side panel, under "[Category name] will be available to", click the dropdown menu and manage issue access accordingly.

  7. Click Save and apply.

Frequently asked questions

Yes, it's possible to control which users and groups can utilize the Issues feature with the "Issues access" permission. However, it's not possible to limit which users and groups can report issues in specific categories once they have been given the "Issues access" permission.

You can also limit who can interact with reported issues in specific categories by managing issue access.

Keep in mind that as long as an issue QR code is enabled in your organization, anyone can report issues via the QR code.

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