- Using SafetyCulture
- Tips and tricks
- Supported files and sizes in SafetyCulture
Supported files and sizes in SafetyCulture
Learn more about files and sizes supported across the SafetyCulture platform.
Android devices support some of the same file types as the web app, but you may need to access them outside of your device's default gallery.
Supported files and sizes
Templates
You can upload images and PDF files and convert them to templates. In each template, you can also upload files to "Instruction" and "Annotation" questions.
File type | Web app | Mobile app |
|---|---|---|
Images | GIF, JPEG (JPG), PNG, and WEBP files up to 50MB. | GIF, JPEG (JPG), and PNG files up to 50MB. iOS devices also support other formats, such as HEIC, but files are converted to JPEG when they're uploaded to SafetyCulture. |
BMP, GIF, JPEG/JPG, PNG, and WEBP files up to 50MB. | Same as the web app. | |
Documents | PDF files up to 50MB. | Same as the web app. |
As an exception, you can only upload images (JPEG or PNG) up to 10MB or PDF files up to 20 MB when converting files to templates.
Inspections
You can attach files to inspection questions as answers or additional context for responses.
File type | Web app | Mobile app |
|---|---|---|
Images | GIF, JPEG (JPG), PNG, and WEBP files up to 50MB. | GIF, JPEG (JPG), and PNG files up to 50MB. iOS devices also support other formats, such as HEIC, but files are converted to JPEG when they're uploaded to SafetyCulture. |
Videos | MP4 and MOV files up to 1.5GB or 3 minutes long. | Same as the web app. iOS devices support trimming videos that are longer than 3 minutes before uploading to SafetyCulture. |
Documents | PDF files up to 50MB. | Same as the web app. |
Actions
You can attach files to actions as additional context.
File type | Web app | Mobile app |
|---|---|---|
Images | GIF, JPEG (JPG), PNG, and WEBP files up to 10MB. | GIF, JPEG (JPG), and PNG files up to 10MB. iOS devices also support other formats, such as HEIC, but files are converted to JPEG when they're uploaded to SafetyCulture. |
Videos | MP4 and MOV files up to 1.5GB or 3 minutes long. | Same as the web app. iOS devices support trimming videos that are longer than 3 minutes before uploading to SafetyCulture. |
Documents | PDF files up to 20MB. | Same as the web app. |
Training
You can upload files to:
Store documents as briefcase documents for learners.
Use as evidence when conducting practical assessments.
Use images as themes for courses, quizzes, and more.
File type | Web app | Mobile app |
|---|---|---|
Images | GIF, JPEG (JPG), and PNG files up to 40MB. | JPEG (JPG) and PNG files up to 10MB. |
Videos | MP4 and MOV files up to 100MB. | Uploading video files via the mobile app isn't supported. |
Documents | DOC, CSV, and XLSX files up to 50MB. PPTX, PDF, and DOCX files up to 100MB. SCORM files up to 500MB. | Uploading document files via the mobile app isn't supported. |
Audio | MP3 files up to 40MB. | Uploading audio files via the mobile app isn't supported. |
As an exception, course briefcases support files up to 60MB, and practical assessments only support document files up to 20MB but support video files up to 250MB.
Assets
You can upload files to assets as profile pictures or documentation.
File type | Web app | Mobile app |
|---|---|---|
Images | JPEG (JPG) and PNG files up to 10MB. | JPEG (JPG) and PNG files up to 10MB. iOS devices also support other formats, such as HEIC, but files are converted to JPEG when they're uploaded to SafetyCulture. |
Documents | PDF files up to 20MB. | Same as the web app. |
Documents
You can upload files to the Documents feature for storage and record-keeping.
File type | Web app | Mobile app |
|---|---|---|
Images | GIF, JPEG (JPG), PNG, and WEBP files up to 50MB. | The Documents feature is currently unavailable on the mobile app. |
Documents | PDF and DOCX files up to 50MB. | The Documents feature is currently unavailable on the mobile app. |
Issues
You can upload files to issues as evidence and additional context.
File type | Web app | Mobile app |
|---|---|---|
Images | GIF, JPEG (JPG), PNG, and WEBP files up to 10MB. | GIF, JPEG (JPG), and PNG files up to 10MB. iOS devices also support other formats, such as HEIC, but files are converted to JPEG when they're uploaded to SafetyCulture. |
Videos | MP4 and MOV files up to 1.5GB or 3 minutes long. | Same as the web app. iOS devices support trimming videos that are longer than 3 minutes before uploading to SafetyCulture. |
Documents | PDF files up to 20MB. | Same as the web app. |
Heads Up
You can upload files to Heads Ups for effective communication with your team members.
File type | Web app | Mobile app |
|---|---|---|
Images | GIF, JPEG (JPG), PNG, and WEBP files up to 10MB. | GIF, JPEG (JPG), and PNG files up to 10MB. iOS devices also support other formats, such as HEIC, but files are converted to JPEG when they're uploaded to SafetyCulture. |
Videos | MP4, MOV, 3GP, and MKV files up to 1.5GB or 3 minutes long. | Same as the web app. iOS devices support trimming videos that are longer than 3 minutes before uploading to SafetyCulture. |
Documents | PDF files up to 50MB. | Same as the web app. |
Credentials
You can upload files to your credentials as media attachments or for bulk uploading credentials to your organization.
File type | Web app | Mobile app |
|---|---|---|
Images | GIF, JPEG (JPG), PNG, and WEBP files up to 10MB. | GIF, JPEG (JPG), and PNG files up to 10MB. iOS devices also support other formats, such as HEIC, but files are converted to JPEG when they're uploaded to SafetyCulture. |
Documents | PDF files up to 20MB. CSV files of any size. | Same as the web app. Uploading CSV files as part of bulk uploading credentials via the mobile app isn't supported. |
Organization and profile
You can upload files to:
Bulk add users to your organization.
Bulk upload sites to your organization.
Use images as the profile picture for your account.
Use images as the logo for your organization.
File type | Web app | Mobile app |
|---|---|---|
Images | GIF, JPEG (JPG), PNG, and WEBP files up to 10MB. | GIF, JPEG (JPG), and PNG files up to 10MB. iOS devices also support other formats, such as HEIC, but files are converted to JPEG when they're uploaded to SafetyCulture. |
Documents | CSV files of any size. | Uploading document files via the mobile app isn't supported. |
As an exception, you can only upload images up to 5MB for your organization's logo.
Files that exceed size limits cannot be uploaded to SafetyCulture. Attempts to upload a file that's over the limit will be prompted with an error message that indicates the size limit.
Troubleshooting guide
If you’re having trouble uploading media files in SafetyCulture, you can try the following tips for each file:
Check the file’s format and size to ensure it’s supported.
If the file is large, upload may take longer, especially on poor internet connections. Ensure you have a stable internet connection and try again.
If a file exceeds the size limit, try compressing it or splitting it into smaller parts. For the mobile app on iOS devices, the photos you upload are automatically compressed to ensure it’s within the upload limit.
For issues on the mobile app, please first ensure you're using the latest version of the SafetyCulture app on your Android or iOS device.
If you're still having trouble uploading files after following the troubleshooting guide, please contact our customer support team for assistance.
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