Les appareils Android prennent en charge certains des mêmes types de fichiers que l'application Web, mais vous devrez peut-être y accéder en dehors de la galerie par défaut de votre appareil.
Fichiers multimédias pris en charge
Type de fichier | Application Web | iOS/iPadOS | Android |
|---|---|---|---|
Image | BMP, GIF, JPEG/JPG, PNG, WEBP | JPEG/JPG, PNG | JPEG/JPG, PNG |
Vidéo | MP4, MOV, WEBM, AVI | MPG, MP4, MOV, 3GP, 3GP2, AVI | MP4, MOV |
Documents | PDF, CSV, DOCX, XLSX |
À titre d'exception, vous ne pouvez importer que des images (JPEG ou PNG) et des fichiers PDF de 10 Mo maximum lors de la conversion de formulaires en modèles.
Inspections
You can attach files to inspection questions as answers or additional context for responses.
File type | Web app | Mobile app |
|---|---|---|
Images | GIF, JPEG (JPG), PNG, and WEBP files up to 50MB. | GIF, JPEG (JPG), and PNG files up to 50MB. iOS devices also support other formats, such as HEIC, but files are converted to JPEG when they're uploaded to SafetyCulture. |
Videos | MP4 and MOV files up to 1.5GB or 3 minutes long. | Same as the web app. iOS devices support trimming videos that are longer than 3 minutes before uploading to SafetyCulture. |
Documents | PDF files up to 50MB. | Same as the web app. |
Actions
You can attach files to actions as additional context.
File type | Web app | Mobile app |
|---|---|---|
Images | GIF, JPEG (JPG), PNG, and WEBP files up to 10MB. | GIF, JPEG (JPG), and PNG files up to 10MB. iOS devices also support other formats, such as HEIC, but files are converted to JPEG when they're uploaded to SafetyCulture. |
Videos | MP4 and MOV files up to 1.5GB or 3 minutes long. | Same as the web app. iOS devices support trimming videos that are longer than 3 minutes before uploading to SafetyCulture. |
Documents | PDF files up to 20MB. | Same as the web app. |
Training
You can upload files to:
Store documents as briefcase documents for learners.
Use as evidence when conducting practical assessments.
Use images as themes for courses, quizzes, and more.
File type | Web app | Mobile app |
|---|---|---|
Images | GIF, JPEG (JPG), and PNG files up to 40MB. | JPEG (JPG) and PNG files up to 10MB. |
Videos | MP4 and MOV files up to 150MB. | Uploading video files via the mobile app isn't supported. |
Documents | CSV files up to 50MB. PDF, DOC, DOCX, XLS, XLSX, and PPTX files up to 100MB. SCORM files up to 500MB. | Uploading document files via the mobile app isn't supported. |
Audio | MP3 files up to 40MB. | Uploading audio files via the mobile app isn't supported. |
À titre d'exception, les porte-documents de cours prennent en charge les fichiers jusqu'à 60 Mo, et les >évaluations pratiques ne prennent en charge que les fichiers de documents jusqu'à 20 Mo, mais prennent en charge les fichiers vidéo jusqu'à 250 Mo.
Assets
You can upload files to assets as profile pictures or documentation.
File type | Web app | Mobile app |
|---|---|---|
Images | JPEG (JPG) and PNG files up to 10MB. | JPEG (JPG) and PNG files up to 10MB. iOS devices also support other formats, such as HEIC, but files are converted to JPEG when they're uploaded to SafetyCulture. |
Documents | PDF files up to 20MB. | Same as the web app. |
Documents
You can upload files to the Documents feature for storage and record-keeping.
File type | Web app | Mobile app |
|---|---|---|
Images | GIF, JPEG (JPG), PNG, and WEBP files up to 100MB. | GIF, JPEG (JPG), PNG, and WEBP files up to 100MB. |
Documents | DOC, DOCX, PDF, XLS, and XLSX files up to 100MB. | DOC, DOCX, PDF, XLS, and XLSX files up to 100MB. |
Issues
You can upload files to issues as evidence and additional context.
File type | Web app | Mobile app |
|---|---|---|
Images | GIF, JPEG (JPG), PNG, and WEBP files up to 10MB. | GIF, JPEG (JPG), and PNG files up to 10MB. iOS devices also support other formats, such as HEIC, but files are converted to JPEG when they're uploaded to SafetyCulture. |
Videos | MP4 and MOV files up to 1.5GB or 3 minutes long. | Same as the web app. iOS devices support trimming videos that are longer than 3 minutes before uploading to SafetyCulture. |
Documents | PDF files up to 20MB. | Same as the web app. |
Investigations
You can upload files to investigations to gather supporting evidence for an incident.
File type | Web app | Mobile app |
|---|---|---|
Images | GIF, JPEG (JPG), PNG, and WEBP files up to 50MB. | Uploading image files via the mobile app isn’t supported. |
Videos | MP4 and MOV files up to 1.5GB or 3 minutes long. | Uploading video files via the mobile app isn't supported. |
Documents | DOC, DOCX, PDF, XLS, and XLSX files up to 50MB. | Uploading document files via the mobile app isn’t supported. |
Heads Up
You can upload files to Heads Ups for effective communication with your team members.
File type | Web app | Mobile app |
|---|---|---|
Images | GIF, JPEG (JPG), PNG, and WEBP files up to 50MB. | GIF, JPEG (JPG), and PNG files up to 50MB. iOS devices also support other formats, such as HEIC, but files are converted to JPEG when they're uploaded to SafetyCulture. |
Videos | MP4, MOV, 3GP, and MKV files up to 1.5GB or 3 minutes long. | Same as the web app. iOS devices support trimming videos that are longer than 3 minutes before uploading to SafetyCulture. |
Documents | PDF files up to 50MB. | Same as the web app. |
Credentials
You can upload files to your credentials as media attachments or for bulk uploading credentials to your organization.
File type | Web app | Mobile app |
|---|---|---|
Images | GIF, JPEG (JPG), PNG, and WEBP files up to 10MB. | GIF, JPEG (JPG), and PNG files up to 10MB. iOS devices also support other formats, such as HEIC, but files are converted to JPEG when they're uploaded to SafetyCulture. |
Documents | PDF files up to 20MB. CSV files of any size. | Same as the web app. Uploading CSV files as part of bulk uploading credentials via the mobile app isn't supported. |
Contractors
You can upload files to your company profiles as documents or for bulk uploading companies to your organization.
File type | Web app | Mobile app |
|---|---|---|
Images | JPEG (JPG) and PNG files up to 100MB. | The Contractors feature is currently unavailable on the mobile app. |
Documents | PDF and DOCX files up to 100MB. CSV files of any size. | Uploading CSV files as part of bulk uploading companies via the mobile app isn't supported. |
Organization and profile
You can upload files to:
Bulk add users to your organization.
Bulk upload sites to your organization.
Use images as the profile picture for your account.
Use images as the logo for your organization.
File type | Web app | Mobile app |
|---|---|---|
Images | GIF, JPEG (JPG), PNG, and WEBP files up to 10MB. | GIF, JPEG (JPG), and PNG files up to 10MB. iOS devices also support other formats, such as HEIC, but files are converted to JPEG when they're uploaded to SafetyCulture. |
Documents | CSV files of any size. | Uploading document files via the mobile app isn't supported. |
Exceptionnellement, vous ne pouvez télécharger que des images d'une taille maximale de 5 Mo pour le logo de votre organisation.
AI Assistant
You can upload files to the AI Assistant to analyze content, extract key information, and attach them in inspections, actions, issues, and investigations.
File type | Web app | Mobile app |
|---|---|---|
Images | GIF, JPEG (JPG), PNG, and WEBP files up to 5MB. | Same as the web app. |
Documents | PDF files up to 50MB and under 100 pages. | Same as the web app. |
Les fichiers qui dépassent les limites de taille ne peuvent pas être téléchargés vers SafetyCulture. Les tentatives de téléchargement d'un fichier dépassant la limite seront accompagnées d'un message d'erreur indiquant la limite de taille.
Guide de dépannage
Si vous avez des difficultés à télécharger des fichiers multimédias dans SafetyCulture, vous pouvez essayer les astuces suivantes pour chaque fichier :
Vérifiez le format et la taille du fichier pour vous assurer qu'il est pris en charge.
Si le fichier est volumineux, le téléchargement peut prendre plus de temps, en particulier sur les connexions internet de mauvaise qualité. Assurez-vous d'avoir une connexion internet stable et réessayez.
Si un fichier dépasse la taille limite, essayez de le compresser ou de le diviser en plusieurs parties. Pour l'application portable sur les appareils iOS, les photos que vous téléchargez sont automatiquement compressées pour s'assurer qu'elles respectent la limite de téléchargement.
Pour les observations sur l'application portable, veuillez d'abord vous assurer que vous utilisez la dernière version de l'application SafetyCulture sur votre appareil Android ou iOS.
Si vous rencontrez toujours des difficultés pour télécharger des fichiers après avoir suivi le guide de dépannage, veuillez contacter notre équipe de support technique client pour obtenir de l'aide.
