- Administration
- User management
- Add users to my organization
Add users to my organization
Learn how to add users via the web app to learn how to assign your teammate the seat type, membership details, and access as your organization grows.To add users, please ensure your account’s email address is confirmed. If you haven't received the email, please check your spam folder or request a new one via the web app.
If you need to add multiple users to your organization, you can use invite links to ensure they get onboarded with the correct seat type, permission set, and group and site membership. Learn how to create and manage invite links.
Add a user
Click your organization name on the lower-left corner of the page and select Users.
Click
Add users on the upper-right corner of the page.Enter the user's details. If your organization is on the Premium Plan or Enterprise Plan, select the user's seat type.
Click Next.
If you have "Platform management: Permissions" permission, you can select the permission set you want to assign to the user. If required, you can also add the user to groups and sites, and enter additional details with user fields.
Click Add users.
If you've set a password for the user, choose whether to notify the user with custom instruction messages or not in the pop-up window:
Send password instructions via email: The user will receive an email with password instructions. You can also edit the message.
Require password reset: The user will be required to reset the password provided for them when they first login for security purposes.
If you didn't set a password for the user, they'll receive an email to activate their account and set a password.
If your organization doesn't have available seats when a user is added, SafetyCulture will either purchase a seat automatically or block the user from being added.
Automatic seat expansion is currently in Early Access. If a seat is purchased, your billing administrator will receive an email, and your next invoice will include a prorated charge.
Frequently asked questions
A user is each person who logs in to SafetyCulture. Each user has a user account and a username which, in SafetyCulture, is their email address. To access SafetyCulture's features, each user requires a seat. Depending on each user's seat type, the cost and features they can access vary.
You can deactivate existing users to free up their seat on the account. If your organization is on the Premium Plan or Enterprise Plan, don't forget that you can also change the seat type for users.
The account activation link is valid for 7 days, and users must activate their account within this period.
The account activation link allows you to set a password for your existing account within the organization. You can no longer use the link to activate your account if it expires. Instead, you can reset your password to access your existing account.
Activation emails are only sent to users without a SafetyCulture account. If you already have an account and were added to a new organization, you can easily switch between organizations without activating your account again.
If your organization is trialing Premium Plan, bulk adding more than 100 users to full seats, lite seats, or guest seats may be restricted for the duration of your trial.
If you require adding more than 100 seats during your trial, you can either add users individually or contact our customer support team for assistance.
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