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Customize my account notifications

Learn how to customize your SafetyCulture account notifications via the web app and the mobile app.

What are account notifications?

It's important to know of any tasks that need to be completed. With SafetyCulture, you can receive notifications via email, text message (SMS), or push on the web app as well as the mobile app, and customize what events to get notified on.

If you installed the mobile app for the first time and want to receive push notifications, you'll need to tap image on the "Home" screen's upper-right to receive the enabling prompt or enable push notifications manually on your Android or iOS device. This isn't required for devices running Android 12 or below.

Customize notifications

  1. Log in to the web app.

  2. Click your username on the lower-left corner of the page and select My Profile.

  3. Click Settings iconSettings on the upper-right of the page.

  4. Select Notifications at the top of the page.

  5. Click Edit iconEdit and customize your notifications accordingly. Edit notifications for your SafetyCulture account via the web app.

  6. Click Save changes at the bottom of the page.

  1. Open the mobile app.

  2. Tap Assets gallery view iconMore at the lower-right corner of your screen.

  3. Select Settings.

  4. Scroll to the "Notifications" section.

  5. Select the notification channel and customize your notifications accordingly.

If you want to receive notifications via SMS, you'll need to add your mobile number to your account and verify it.

Notification triggers

Push notifications currently don’t support notifying users based on their site and group membership.

Actions

Notification

Event

Action assigned

Receive a notification when an action gets assigned to you.

Action completed

Receive a notification when an action you've created has been completed.

Comments and media added

Receive a notification when a comment or media gets added to an action you have created or are assigned to.

Action reminders due soon

Receive a notification when an action you have created or are assigned to you is due soon. One hour before the due date.

Action reminders overdue

Receive a notification when an action you have created or are assigned to you becomes overdue. 24 hours after the due date.

Issues

You can customize how much detail your email notifications include for reported issues.

Notification

Event

New issue reported

Receive a notification when a new issue has been reported. Based on the issue alert settings.

Issue assigned or shared

Receive a notification when an issue gets assigned or shared with you.

Issue resolved

Receive a notification when an issue you created has been resolved.

Comments or media added

Receive a notification when a comment or media gets added to an issue you're following.

Issue reminders due soon

Receive a notification when an issue assigned to you is due soon. One hour before the due date.

Issue reminders overdue

Receive a notification when an issue assigned to you becomes overdue. 24 hours after the due date.

Inspections

Notification

Event

Inspection triggered notifications

Receive a notification when a specified response has been selected in an inspection.

Sensors

Notification

Event

Sensor alert triggered

Receive a notification when an alert has been triggered from a sensor that's assigned to you.

Schedule

Notification

Event

Scheduled inspection starting reminder

Receive a notification when a scheduled inspection assigned to you is about to start. One minute before the scheduled inspection starts.

Scheduled inspection due soon reminder

Receive a notification when a scheduled inspection assigned to you is due soon. Depending on the schedule duration, you will receive notifications:

Daily or less: One hour prior.

Weekly or greater than 24 hours: 24 hours and one hour prior.

Monthly or greater than 7 days: One week and one day prior.

Scheduled inspection overdue reminder

Receive a notification when a scheduled inspection assigned to you becomes overdue.

Heads Up

Notification

Event

Heads Up assigned

Receive a notification when a Heads Up gets assigned to you.

Assigned Heads Up reminder

Receive a notification when a Heads Up that's assigned to you is still incomplete after 24 hours.

Heads Up completion rate (requires the "Heads Up: Manage" permission)

Receive a notification when a Heads Up you published has progressed.

Heads Up completed (requires the "Heads Up: Manage" permission)

Receive a notification when a Heads Up you published has been completed.

Published Heads Up reminder (requires the "Heads Up: Manage" permission)

Receive a notification when a Heads Up you published is still incomplete after 24 hours.

New comment or reply

Receive a notification when a Heads Up you published is commented on or when your comment has been replied to.

Training

Notification

Event

Course reminder

Receive a notification when one or more courses assigned to you are due soon or overdue at the following time intervals:

14 days prior to the due date.

7 days prior to the due date.

On the due date.

1 week after the due date.

2 weeks after the due date.

New course comments

Receive a notification when a new comment is added to a course you own.

Course comment mentions

Receive a notification when you are mentioned in a comment in a course.

Course comment replies

Receive a notification when a user replies to your comment in a course.

Credentials

Notification

Event

Expiration reminder

Receive a notification when a credential is about to expire at the following time intervals:

90 days prior to the expiration date.

30 days prior to the expiration date.

On the expiration date.

Notification troubleshooting

Not receiving push notifications on the mobile app

If you're having trouble receiving push notifications, they may be disabled for the SafetyCulture mobile app on your mobile device. Learn how to enable push notifications for mobile apps on Android and iOS devices.

Not receiving email notifications

If you're having trouble receiving email notifications, please ensure that your inbox spam filter or firewall is not blocking emails from "notification@safetyculture.com".

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