- Account settings
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- View and customize my account notifications
View and customize my account notifications
Learn how notifications function, how to view and customize them via the web and mobile apps, and what their triggers are.How do account notifications work?
Account notifications help you stay on top of important updates and actions that need your attention by alerting you when key events occur in your account. You can receive notifications through email, push, in-app feed, or SMS, and customize your notification settings to choose how and where you and your team are notified. This allows you to act quickly, track progress, and keep work moving without missing critical updates.
Some notifications, such as billing reminders, are sent to you based on your permissions in an organization, and cannot be turned off.
What you'll need
If you have "Platform management: Users" permission, you can also adjust notifications for individual users outside of organization-level notification settings.
View notifications
Click
Notifications on the right-hand side of the top bar. In the "All" tab, you can view all the notifications received in your account, including those from today and older ones.
You can also mark each notification as read or unread:
Mark as read: Click the notification to mark it as read. Alternatively, click
on the notification's right-hand side and select 
Mark as read. If you want to mark the entire notification list as read, click Mark all as read at the upper-right of the page. Mark as unread: Click
on the notification's right-hand side and select 
Mark as unread.
Open the mobile app.
Tap
at the upper-right corner of your screen.In the "All" tab, you can view all the notifications received in your account, including those from today and older ones.
You can also mark each notification as read or unread:
Mark as read: Tap the notification to mark it as read. Alternatively, tap
on the notification's right-hand side and select Mark as read. If you want to mark the entire notification list as read, tap at the upper-right of the screen, and select Mark all as read. Mark as unread: Tap
on the notification's right-hand side and select Mark as unread.
If you installed the mobile app for the first time and want to receive push notifications, you'll need to tap at the upper right of your Home screen to receive the prompt to turn it on or manually turn on push notifications on your Android or iOS device. This isn't required for devices running Android 12 or below.
Customize notifications
Select
Notifications from the right-hand side of the top bar.Click
on the upper-right of the page.In the "Channels" section, turn email, SMS, and push notifications on or off, then confirm your changes when prompted.
In the "Settings" section, configure your notification settings.
Click Save changes, then click Save and apply in the pop-up window.
Open the mobile app.
Tap
at the upper-right corner of your screen.Tap
at the upper-right of your screen, and select Notifications Settings.Scroll down to the "Notifications" section.
Select the notification channel and customize your notifications accordingly.
If some or all of your notification settings appear greyed out or can't be edited, your organization's admin has enforced those settings. Contact your admin if you need them changed.
If you want to receive SMS notifications, you'll need to add your mobile number to your account and verify it.
Notification triggers
To reduce notification fatigue and noise, notifications marked with an asterisk (*) are combined into a single notification if triggered within 5 minutes of each other.
Notification | SMS | Push | |
|---|---|---|---|
Actions | |||
An action is assigned to you* | Supported | Supported | Supported |
An action you created or are assigned to is due soon* | Supported | Supported | Supported |
An action you're assigned or have created receives a comment* | Supported | Supported | Supported |
An action you're assigned or have created has media uploaded* | Supported | Supported | Supported |
An action you created or are assigned to is overdue* | Supported | Supported | Supported |
An action you've created is closed | Supported | Supported | Supported |
Assets | |||
An asset is approaching its maintenance due date | Supported | Unsupported | Supported |
Contractors | |||
You're assigned as a company's key contact | Supported | Unsupported | Unsupported |
A company document from your company is rejected | Supported | Unsupported | Unsupported |
A contractor document is expiring | Supported | Unsupported | Unsupported |
Documents are pending approval | Supported | Unsupported | Unsupported |
Documents are expiring or have expired | Supported | Unsupported | Unsupported |
Your company receives a document request | Supported | Unsupported | Unsupported |
Credentials | |||
A credential is expiring | Supported | Unsupported | Supported |
A credential you submitted gets rejected and requires resubmission | Supported | Unsupported | Supported |
Documents | |||
A file you own has expired | Supported | Unsupported | Supported |
A file you own is expiring | Supported | Unsupported | Supported |
A file you own is updated* | Supported | Unsupported | Supported |
A folder has been created | Supported | Unsupported | Supported |
Heads Up | |||
You haven't viewed a Heads Up assigned to you after 24 hours | Supported | Supported | Supported |
A Heads Up you published is incomplete after 24 hours | Supported | Supported | Supported |
All assignees have completed a Heads Up you published | Supported | Supported | Supported |
Assignees are viewing a Heads Up you created | Supported | Supported | Supported |
A Heads Up you published receives a comment or reply* | Supported | Supported | Supported |
A Heads Up is assigned to you | Supported | Supported | Supported |
Inspections | |||
An inspection question meets the "Notify" logic field condition | Supported | Supported | Supported |
An inspection you started is approved | Supported | Supported | Supported |
An inspection requires your approval | Supported | Supported | Supported |
Issues | |||
A new issue is reported | Supported | Supported | Supported |
An issue assigned to you is due soon | Supported | Supported | Supported |
An issue is assigned or shared with you | Supported | Supported | Supported |
An issue you're assigned or have created receives a comment or answer | Supported | Supported | Supported |
An issue you're assigned or have created has media uploaded | Supported | Supported | Supported |
An issue assigned to you is overdue | Supported | Supported | Supported |
An issue you created is resolved | Supported | Supported | Supported |
Onboarding | |||
An onboarding is assigned to you | Supported | Supported | Supported |
Schedules | |||
A schedule assigned to you is about to start* | Supported | Unsupported | Supported |
A schedule assigned to you is due soon* | Supported | Unsupported | Supported |
A schedule assigned to you is overdue* | Supported | Unsupported | Supported |
Sensors | |||
A sensor reaches its alert threshold | Supported | Supported | Supported |
An escalation alert closes | Supported | Supported | Supported |
An escalation alert opens | Supported | Supported | Supported |
Training | |||
A course is assigned to you* | Supported | Supported | Supported |
A course assigned to you is due soon, due today, or overdue* | Supported | Supported | Supported |
A course comment mentions you | Supported | Supported | Supported |
A course you own receives a comment | Supported | Supported | Supported |
Your comment in a course receives a reply | Supported | Supported | Supported |
A Quiz assigned to you is still incomplete after its scheduled time | Supported | Unsupported | Supported |
A Quiz is assigned to you | Supported | Unsupported | Supported |
A Spaced Repetition becomes available | Unsupported | Unsupported | Supported |
You miss a Spaced Repetition | Unsupported | Unsupported | Supported |
SMS notification for unsupported regions
In compliance with local law and regulations, SMS notifications are not supported for phone numbers registered in the following countries and territories:
Isle of Man
Kenya
United Arab Emirates
Saudi Arabia
New Zealand
Turkey
Pakistan
Malaysia
Indonesia
Singapore
In some cases, SMS notifications may still be received, but local carriers generally either completely block the notifications or mark them as spam.
If your mobile number is from a supported region but you're still not receiving SMS notifications, contact our customer support team.
Grouped notification support
To help make notifications more meaningful and reduce unnecessary noise and repetitiveness, notifications of the same type that are triggered within 5 minutes of each other are automatically grouped into a single notification. Each grouped notification will include all relevant details from each individual notification in an organized, easy-to-read format.
To capture all notifications that are scheduled to be sent within 5 minutes, grouped notifications are sent 5 minutes after the initial trigger time. For example, if there are 3 actions that became overdue within 5 minutes of each other at 12:00 PM, recipients won't receive the notification until 12:05 PM.
Notification | Email grouped | Push grouped | SMS grouped |
|---|---|---|---|
Actions: Action assigned^ | Supported | Supported | Supported |
Actions: Action completed^ | Supported | Supported | Supported |
Actions: Action reminders overdue soon | Supported | Supported | Supported |
Actions: Action reminders overdue | Supported | Supported | Supported |
Actions: Comments added* | Supported | Supported | Supported |
Actions: Media added* | Supported | Supported | Supported |
Documents: Documents file updated | Supported | Supported | Unsupported |
Heads Up: New comment or reply | Supported | Supported | Supported |
Schedules: Scheduled inspection due soon reminder | Supported | Supported | Unsupported |
Schedules: Scheduled inspection overdue reminder | Supported | Supported | Unsupported |
Schedules: Scheduled inspection starting reminder | Supported | Supported | Unsupported |
Training: Course assigned | Supported | Supported | Supported |
Training: Course comment mentions | Supported | Unsupported | Unsupported |
Training: Course comment replies | Supported | Unsupported | Unsupported |
Training: Course reminder | Supported | Supported | Supported |
Training: New course comments | Supported | Unsupported | Unsupported |
* "Actions: Comments added" and "Actions: Media added" notifications are grouped per action, not across multiple actions. For example:
If multiple comments were made in a single action within 5 minutes, then they'll be grouped into a single notification, with a button or interaction for the recipient to open the action.
If a comment was made across separate actions, then they won't be grouped into a single notification. Notifications will still be sent separately per action.
^ "Actions: Action assigned" and "Actions: Action completed" can be triggered in two different ways:
Multiple actions assigned or moved to a closed status individually but within 5 minutes of each other.
Multiple actions assigned or moved to a closed status in bulk. A grouped notification triggered this way is not subject to the 5-minute delay.
Frequently asked questions
Currently, the in-app notification list only displays notifications for certain features based on your site and group membership. We plan to support showing all notifications in the in-app notification list in the future. If this is an important feature for you, please let us know by providing your feedback.
If you're having trouble receiving email notifications, please ensure your inbox spam filter or firewall is not blocking emails from "notification@safetyculture.com".
While notification settings can control general updates, certain actions in the platform may still trigger automatic notifications to users depending on their permissions. For example:
When someone gives you access to a template or inspection directly.
When your organization’s plan renewal is coming up.
When your organization's renewal payment fails.
When someone turns a direct integration on or off in your organization.
No, two categories of notifications cannot be managed in notification settings:
Lone Worker notifications are excluded due to their safety-critical nature, and continue to work as they do today, but managing who gets notified for alerts can be configured in group escalation settings.
Certain system-level notifications are excluded because they are sent automatically based on a user's permissions or organization activity, such as billing reminders and notifications about integrations being installed or uninstalled.
The user's personal setting is immediately overridden by the enforced setting. What happens when enforcement is later removed depends on how it was applied:
If only the "Allow editing" setting was changed for notifications, the user's original settings would be preserved and restored.
If the admin also changed the notification channel values at the same time, such as turning a notification on or off, those values would be pushed to the user, and their previous settings wouldn't be restored.
No, changes take effect immediately and silently. Users will see the updated state the next time they view their notification settings, including any messaging indicating that some or all settings are enforced by your organization.
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