- Account settings
- Profile settings
- View and customize my account notifications
View and customize my account notifications
Learn about account notifications, the notification triggers, and how to customize it for your SafetyCulture account via the web app and the mobile app.How do account notifications work?
Account notifications help you stay on top of important updates and actions that need your attention by alerting you when key events occur in your account. You can receive notifications through email, push, in-app feed, or SMS, and customize your notification settings to choose how and where you and your team are notified. This allows you to act quickly, track progress, and keep work moving without missing critical updates.
Some notifications, such as billing reminders, are sent to you based on your permissions in an organization, and cannot be turned off.
What you'll need
If you have "Platform management: Users" permission, you can also adjust notifications for your users.
View notifications
Select
Notifications from the menu on the left-hand side. In the "All" tab, you can view all the notifications received in your account, including those from today and older ones.
You can also mark each notification as read or unread:
Mark as read: Click the notification to mark it as read. Alternatively, click
on the notification's right-hand side and select 
Mark as read. If you want to mark the entire notification list as read, click Mark all as read at the upper-right of the page. Mark as unread: Click
on the notification's right-hand side and select 
Mark as unread.
Open the mobile app.
Tap
at the upper-right corner of your screen.In the "All" tab, you can view all the notifications received in your account, including those from today and older ones.
You can also mark each notification as read or unread:
Mark as read: Tap the notification to mark it as read. Alternatively, tap
on the notification's right-hand side and select Mark as read. If you want to mark the entire notification list as read, tap at the upper-right of the screen, and select Mark all as read. Mark as unread: Tap
on the notification's right-hand side and select Mark as unread.
If you installed the mobile app for the first time and want to receive push notifications, you'll need to tap at the upper right of your Home screen to receive the prompt to turn it on or manually turn on push notifications on your Android or iOS device. This isn't required for devices running Android 12 or below.
Customize notifications
Select
Notifications from the menu on the left-hand side. Click
on the upper-right of the page.In the "Notification settings" section, click
Edit and customize your notifications accordingly.
Click Save changes at the bottom of the page.
Open the mobile app.
Tap
at the upper-right corner of your screen.Tap
at the upper-right of your screen, and select Notifications Settings.Scroll down to the "Notifications" section.
Select the notification channel and customize your notifications accordingly.
If you want to receive SMS notifications, you'll need to add your mobile number to your account and verify it.
In compliance with Malaysian law, SMS notifications are not supported for Malaysian phone numbers. In the future, we plan to restore support for users with Malaysian phone numbers so they can still receive SMS notifications while complying with local laws.
Notification triggers
Action assigned: Triggers when someone assigns you an action.
Action completed: Triggers when someone completes an action you've created.
Comments and media added: Triggers when someone comments on, or uploads media to, an action you created or are assigned to.
Action reminders due soon: Triggers one hour before the due date and time for an action created by or assigned to you.
Action reminders overdue: Triggers 24 hours after the due date and time for an action created by or assigned to you.
You won’t receive notifications for actions you assign to yourself.
New issue reported: Triggers when someone reports an issue. Delivery depends on your issue email notification settings.
Issue assigned or shared: Triggers when an issue is assigned or shared with you.
Issue resolved: Triggers when an issue you created has been resolved.
Comments or media added: Triggers when someone comments on, or uploads media to, an issue you're following.
Issue reminders due soon: Triggers one hour before the due date and time for an issue assigned to you.
Issue reminders overdue: Triggers 24 hours after the due date and time for an issue assigned to you.
Inspection triggered notifications: Triggers when an inspection question meets the Notify logic condition.
Inspection request approval: Triggers when someone requests your approval for an inspection.
Inspection approved: Triggers when an inspection you started has been approved.
Sensor alert triggered: Triggers when an alert is triggered for a sensor assigned to you when it reaches its alert threshold.
Schedule reminders of the same type triggered within 3 minutes are combined into a single notification instead of being sent separately.
Scheduled inspection starting reminder: Triggers one minute before a scheduled inspection assigned to you starts.
Scheduled inspection due soon reminder: Triggers one hour before the due date and time for a scheduled inspection assigned to you regardless of the schedule duration.
Scheduled inspection overdue reminder: Triggers when a scheduled inspection assigned to you becomes overdue, if late submissions are allowed.
When you're assigned a Heads Up:
Heads Up assigned: Triggers when a Heads Up is assigned to you.
Assigned Heads Up reminder: Triggers 24 hours after assignment if the Heads Up is still incomplete.
When you publish a Heads Up:
Heads Up completion rate (requires "Heads Up: Manage" permission): Triggers when a Heads Up you published with 10 or more assignees reaches 50% and 90% completion.
Heads Up completed (requires "Heads Up: Manage" permission): Triggers when a Heads Up you published has been completed.
Published Heads Up reminder (requires "Heads Up: Manage" permission): Triggers 24 hours after publishing if the Heads Up is still incomplete.
New comment or reply: Triggers when someone comments on a Heads Up you published or replies to your comment.
Course reminder: Triggers when one or more courses assigned to you are due soon or overdue at these intervals: 14 days before; 7 days before; on the due date; 1 week after; 2 weeks after.
Course assignation: Triggers when someone assigns you a course.
New course comments: Triggers when someone comments on a course you own.
Course comment mentions: Triggers when you are mentioned in a comment in a course.
Course comment replies: Triggers when a user replies to your comment in a course.
Spaced Repetition available: Triggers when a new Spaced Repetition quiz becomes available.
Spaced Repetition reminder: Triggers 1, 3, 5, and 13 days after you miss a Spaced Repetition quiz.
Quiz assigned: Triggers when a quiz is assigned to you.
Quiz reminder: Triggers when a quiz assigned to you remains incomplete after the scheduled time.
Contractor key contact assigned: Triggers when you are assigned as a company's key contact.
Contractor document rejected: Triggers when someone rejects a company document from your company.
Contractor document requested: Triggers when someone requests new documents from your company.
Contractor document approval: Triggers daily if there are documents pending approval.
Contractor document expiry: Triggers every Monday if there are expiring or expired documents.
Contractor document expiry reminder: Triggers 90 days before, 30 days before, and on the expiration date.
Only the company key contacts receive a notification when a company document is about to expire, rejected, or requested from the company.
Credential reminder: Triggers 90 days before, 30 days before, and on the expiration date, and only the credential owner receives this.
Credential resubmission request: Triggers when a credential you submitted is rejected, and a resubmission is requested.
Only the credential owner receives a notification when their credential is rejected and requires resubmission.
Onboarding assigned: Triggers when an onboarding is assigned to you.
Maintenance due soon reminder: Triggers when an asset reaches its "Due soon" threshold for its maintenance plan.
Documents file updated: Triggers when a file you own is updated.
Documents file expiring soon: Triggers 30 days and 24 hours before a file you own reaches its expiration date
Documents file expired: Triggers the day after, and 7 days after, a file you own has expired.
Panic started: Triggers when a panic starts from a job type where you're an escalation contact.
Panic resolved: Triggers when a panic is resolved for a job type where you're an escalation contact.
You can only manage these notification triggers via the mobile app.
Frequently asked questions
Currently, the in-app notification list only displays notifications for certain features based on your site and group membership. We plan to support showing all notifications in the in-app notification list in the future. If this is an important feature for you, please let us know by providing your feedback.
If you're having trouble receiving email notifications, please ensure your inbox spam filter or firewall is not blocking emails from "notification@safetyculture.com".
While notification settings can control general updates, certain actions in the platform may still trigger automatic notifications to users depending on their permissions. For example:
When someone gives you access to a template or inspection directly.
When your organization’s plan renewal is coming up.
When your organization's renewal payment fails.
When someone turns a direct integration on or off in your organization.
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