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- Create issue categories
Create issue categories
Learn how to set up issue categories via the web app.
What are issue categories?
Issue categories allow you to manage who can report incidents in your organization, arrange information that's included in the initial report, and edit the contents and recipients of your issue notifications. You can also use categories to set up Critical Alerts for high-priority issues to ensure that users receive notifications even when their devices are on mute or in "Do not Disturb" mode. Plus, with issue categories, you can suggest templates for more detailed investigations of specific issues.
Create an issue category
Select
Probleme from the menu on the left-hand side.Select Kategorien from the top of the page.
Click
Add category on the upper-right of the page.In the pop-up window, enter a category name and click Add category.
In Workflow, you can customize the following settings:
Edit the category name: Go to the “Category name” box. Click Name bearbeiten, and enter a new category name.
Set up your email notifications: Go to the “Notifications” box. Click Benachrichtigungen bearbeiten, and in the side panel, select the recepients of your notifications and the details to include in the email notification.
Set up Critical Alerts: Go to the “Critical Alert notifications” box. Click Benachrichtigungen bearbeiten, and in the side panel, select the recipients of your alerts.
Define the issue fields: Go to the “Issue fields” box. Click
to turn each field on or off and set each field as optional or required. Click 
to reorder the fields.Add custom questions: Go to the “Custom questions” box. Click
Frage hinzufügen and enter the questions you want to include in the initial report. Click to reorder the fields.
Click Zugriff on the top of the page to customize the following settings:
Manage category visibility: Turn Category visibility on or off to show or hide the issue category. Click Bearbeiten to select who can report issues related to this category.
Set up issue access: Go to the “Issue access” box. Click Bearbeiten to select who can view issues reported using the category.
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