What are issues?
The Issues feature in SafetyCulture lets you capture and track problems in your organization that don’t look right and need to be resolved, such as near-misses, broken equipment, or safety hazards. When you report issues, you can manage them in one place and organize them by category, with fields and custom questions to capture the right context.
From an issue, you can start inspections, create actions to support resolution, link assets and investigations for deeper analysis, notify team members responsible for resolving them, and control access so the right people have visibility. This helps your team maintain a clear, shared record to collaborate on and resolve issues faster.
If you have "Report only" access to an issue category, you can report an issue but cannot view or edit it afterward.
Report an issue
Select Issues in the sidebar or select it in More.
Click Report issue on the upper-right of the page.
On this page, select the issue category.
Enter an issue title and answer any required fields. Depending on the selected issue category, you can also configure the following details:
Click Submit.
In the issue profile, you can find details about an issue in the following tabs:
Overview: You can view and update key issue details, check responses to any custom questions, see the location of the issue, view any media attachments, and see if the issue is linked to an inspection or action.
Activity: You can keep track of the changes made to an issue and see any comments your team members added.
Files: You can view photos, videos, and PDF files attached to an issue.
Inspections: You can view linked inspections and templates related to an issue.
Investigations: You can view investigations linked to an issue.
Actions: You can create and keep track of actions created for an issue.
Location access is required to capture the location when reporting issues.
When you report an issue while your device is offline, the issue will display the location coordinates instead of the full address.
