¿Cómo funcionan las notificaciones de la cuenta?
Las notificaciones de la cuenta le ayudan a estar al tanto de las actualizaciones importantes y las acciones que requieren su atención, alertándole cuando ocurren eventos clave en su cuenta. Puede recibir notificaciones por correo electrónico, notificaciones automáticas, la página de contenido de la aplicación o por SMS, y personalizar los ajustes de sus notificaciones para elegir cómo y dónde reciben las notificaciones usted y su equipo. Esto le permite actuar con rapidez, seguir el progreso y mantener el trabajo en marcha sin perderse actualizaciones críticas.
Algunas notificaciones, como los recordatorios de facturación, se envían en función de sus permisos en una organización y no se pueden desactivar.
Lo que necesitarás
Si tiene Permiso de "Administración de plataformas: Usuarios", también puede ajustar las notificaciones para usuarios individuales fuera de los ajustes de notificaciones a nivel de organización.
Ver notificaciones
Haga clic en Notificaciones en la parte derecha de la barra superior.
En la pestaña de "Todas", puede ver todas las notificaciones recibidas en su cuenta, incluidas las de hoy y las anteriores.
También puede marcar cada notificación como leída o no leída:
Marcar como leído: haga clic en la notificación para marcarla como leída. También puede hacer clic enen la parte derecha de la notificación y seleccionar Marcar como leído . Si quiere marcar toda la lista como leída, haga clic en Marcar todo como leído en la esquina superior derecha de la página.
Marcar como no leído: haga clic enen el lado derecho de la notificación y seleccione Marcar como no leído .
Si ha instalado la aplicación móvil por primera vez y desea recibir notificaciones automáticas, simplemente toqueen la parte superior derecha de la pantalla de inicio para recibir el aviso que le pedirá activar las notificaciones; si no, también puede activarlas manualmente en su dispositivo Android o iOS. Este paso no es obligatorio en dispositivos con Android 12 o versiones anteriores.
Personalizar notificaciones
Seleccione Notificaciones en el lado derecho de la barra superior.
Haga clic enen la parte superior derecha de la página.
En la sección de "Canales", active o desactive las notificaciones por correo electrónico, SMS y push, y luego confirme los cambios cuando se le solicite.
En la sección «Ajustes», configure sus ajustes de notificación.
Haga clic en Guardar cambios y, a continuación, haga clic en Guardar y aplicar en la ventana emergente.
Si algunos o todos los ajustes de notificación aparecen en gris o no se pueden editar, el administrador de su organización ha aplicado esos ajustes. Póngase en contacto con su administrador si necesita cambiarlos.
Si desea recibir notificaciones por mensaje de texto, deberá añadir su número de teléfono móvil a su cuenta y verificarlo.
Añadir un número de teléfono móvil y recibir notificaciones por SMS no está disponible para las organizaciones en Plan Gratuitoo que están probando Plan Premium.
Notification triggers
Notification | SMS | Push | |
|---|---|---|---|
Actions | |||
An action is assigned to you* | Supported | Supported | Supported |
An action you created or are assigned to is due soon* Sent 1 hour before the due date. | Supported | Supported | Supported |
An action you're assigned or have created receives a comment* | Supported | Supported | Supported |
An action you're assigned or have created has media uploaded* | Supported | Supported | Supported |
An action you created or are assigned to is overdue* Sent 24 hours after the due date. | Supported | Supported | Supported |
An action you've created is closed | Supported | Supported | Supported |
Assets | |||
An asset is approaching its maintenance due date Timing is based on the asset's maintenance plan's settings. | Supported | Unsupported | Supported |
Contractors | |||
You're assigned as a company's key contact | Supported | Unsupported | Unsupported |
A company document from your company is rejected | Supported | Unsupported | Unsupported |
A contractor document is expiring Sent 90 and 30 days before, and on the expiration date. | Supported | Unsupported | Unsupported |
Documents are pending approval Sent daily at 9 AM local time. | Supported | Unsupported | Unsupported |
Documents are expiring or have expired Sent every Monday at 9 AM local time. | Supported | Unsupported | Unsupported |
Your company receives a document request | Supported | Unsupported | Unsupported |
Credentials | |||
A credential is expiring Sent 90 and 30 days before, and on the expiration date. | Supported | Unsupported | Supported |
A credential you submitted gets rejected and requires resubmission | Supported | Unsupported | Supported |
Documents | |||
A file you own has expired Sent 1 day and 7 days after the expiration date. | Supported | Unsupported | Supported |
A file you own is expiring Sent 30 days and 24 hours before the expiration date. | Supported | Unsupported | Supported |
A file you own is updated* | Supported | Unsupported | Supported |
A folder has been created | Supported | Unsupported | Supported |
Heads Up | |||
You haven't viewed a Heads Up assigned to you after 24 hours | Supported | Supported | Supported |
A Heads Up you published is incomplete after 24 hours | Supported | Supported | Supported |
All assignees have completed a Heads Up you published | Supported | Supported | Supported |
Assignees are viewing a Heads Up you created | Supported | Supported | Supported |
A Heads Up you published receives a comment or reply* | Supported | Supported | Supported |
A Heads Up is assigned to you | Supported | Supported | Supported |
Inspections | |||
An inspection question meets the "Notify" logic field condition | Supported | Supported | Supported |
An inspection you started is approved | Supported | Supported | Supported |
An inspection requires your approval | Supported | Supported | Supported |
Issues | |||
A new issue is reported Notification is based on the issue's category settings. | Supported | Supported | Supported |
An issue assigned to you is due soon Sent 1 hour before the due date. | Supported | Supported | Supported |
An issue is assigned or shared with you | Supported | Supported | Supported |
An issue you're assigned or have created receives a comment or answer | Supported | Supported | Supported |
An issue you're assigned or have created has media uploaded | Supported | Supported | Supported |
An issue assigned to you is overdue Sent 24 hours after the due date. | Supported | Supported | Supported |
An issue you created is resolved | Supported | Supported | Supported |
Onboarding | |||
An onboarding is assigned to you | Supported | Supported | Supported |
Schedules | |||
A schedule assigned to you is about to start* | Supported | Unsupported | Supported |
A schedule assigned to you is due soon* Sent 1 hour before the due date. | Supported | Unsupported | Supported |
A schedule assigned to you is overdue* | Supported | Unsupported | Supported |
Sensors | |||
A sensor reaches its alert threshold Alert is based on the sensor's alert settings. | Supported | Supported | Supported |
An escalation alert closes Alert is based on the sensor's alert settings. | Supported | Supported | Supported |
An escalation alert opens Alert is based on the sensor's alert settings. | Supported | Supported | Supported |
Training | |||
A course is assigned to you* Notification is based on the course's notification settings. | Supported | Supported | Supported |
A course assigned to you is due soon, due today, or overdue* Due soon: 2 weeks and 1 week before due date. Due today: On the due date. Overdue: 1 and 2 weeks after due date. | Supported | Supported | Supported |
A course comment mentions you | Supported | Supported | Supported |
A course you own receives a comment | Supported | Supported | Supported |
Your comment in a course receives a reply | Supported | Supported | Supported |
A Quiz assigned to you is still incomplete after its scheduled time | Supported | Unsupported | Supported |
A Quiz is assigned to you | Supported | Unsupported | Supported |
A Spaced Repetition becomes available | Unsupported | Unsupported | Supported |
You miss a Spaced Repetition Reminders are sent 1, 3, 5, and 13 days after it's missed. | Unsupported | Unsupported | Supported |
Para reducir el ruido y la fatiga de las notificaciones, las notificaciones marcadas con un asterisco (*) se combinan en una sola notificación si se activan con menos de 5 minutos de diferencia.
SMS notification regional restrictions
Unsupported regions
In compliance with local law and regulations, SMS notifications are not supported for phone numbers registered in the following countries and territories:
Greece
Isle of Man
Malaysia
New Zealand
Saudi Arabia
Singapore
Turkey
United Arab Emirates
In some cases, SMS notifications may still be received, but local carriers generally either completely block the notifications or mark them as spam.
Banned regions
SafetyCulture doesn't support SMS notifications for phone numbers registered in the following countries, to protect against fraud and abuse. If your number is registered in one of these countries, you also won't be able to add it to your account, as a verification code sent via SMS is required to confirm your number.
Azerbaijan
Bangladesh
Bulgaria
Cambodia
Cameroon
Dominican Republic
Ethiopia
Georgia
Ghana
Haiti
Indonesia
Iran
Iraq
Jamaica
Jordan
Kenya
Kazakhstan
Laos
Lebanon
Lithuania
Latvia
Libya
Moldova
Myanmar
Mozambique
Namibia
Nigeria
Nepal
Papua New Guinea
Peru
Philippines
Pakistan
Réunion
Romania
Russia
Senegal
South Africa
Sri Lanka
Tanzania
Uganda
Yemen
Venezuela
Zambia
Zimbabwe
Si su número de teléfono móvil es de una región compatible pero aún no recibe notificaciones por SMS, póngase en contacto con nuestro equipo de soporte técnico.
Grouped notification support
To help make notifications more meaningful and reduce unnecessary noise and repetitiveness, notifications of the same type that are triggered within 5 minutes of each other are automatically grouped into a single notification. Each grouped notification will include all relevant details from each individual notification in an organized, easy-to-read format.
Para capturar todas las notificaciones que están programadas para enviarse en un plazo de 5 minutos, las notificaciones agrupadas se envían 5 minutos después de la hora de activación inicial. Por ejemplo, si hay 3 acciones que se vencieron en un plazo de 5 minutos entre sí a las 12:00 p. m., los destinatarios no recibirán la notificación hasta las 12:05 p. m.
Notification | Email grouped | Push grouped | SMS grouped |
|---|---|---|---|
Actions: Action assigned^ | Supported | Supported | Supported |
Actions: Action completed^ | Supported | Supported | Supported |
Actions: Action reminders overdue soon | Supported | Supported | Supported |
Actions: Action reminders overdue | Supported | Supported | Supported |
Actions: Comments added | Supported | Supported | Supported |
Actions: Media added | Supported | Supported | Supported |
Documents: Documents file updated | Supported | Supported | Unsupported |
Heads Up: New comment or reply | Supported | Supported | Supported |
Schedules: Scheduled inspection due soon reminder | Supported | Supported | Unsupported |
Schedules: Scheduled inspection overdue reminder | Supported | Supported | Unsupported |
Schedules: Scheduled inspection starting reminder | Supported | Supported | Unsupported |
Training: Course assigned | Supported | Supported | Supported |
Training: Course comment mentions | Supported | Unsupported | Unsupported |
Training: Course comment replies | Supported | Unsupported | Unsupported |
Training: Course reminder | Supported | Supported | Supported |
Training: New course comments | Supported | Unsupported | Unsupported |
* Las notificaciones "Acciones: Comentarios añadidos" y "Acciones: Archivos multimedia añadidos" se agrupan por acción, no en varias acciones. Por ejemplo:
Si se realizaron varios comentarios en una sola acción en un plazo de 5 minutos, se agruparán en una sola notificación, con un botón o interacción para que el destinatario abra la acción.
Si se han hecho comentarios en acciones distintas, no se agruparán en una sola notificación. Las notificaciones se seguirán enviando por separado por acción.
^ "Acciones: Asignadas en masa" y "Acciones: Actualizadas en masa" no están sujetas al retraso de 5 minutos desde el momento de la activación, ya que todas las acciones que deben agruparse se capturan como parte de la operación en masa.
