- Using SafetyCulture
- Issues
- Update issues
Update issues
Learn how to update issues via the web app and the mobile app to keep all reported information accurate and up to date.What can I update in an issue?
You can update an issue's details at any stage after it's been reported. From the issue profile, you can change its status, capture detail changes, link an investigation, create an action, or add supporting files. Regular updates help reduce confusion, prevent gaps in communication, and keep follow-up work on track. This makes issue updates useful for field teams, managers, and anyone who needs a clear record of what changed and what happens next.
For example, a field technician can update the status and attach photos straight after an inspection. Their manager can then pick up the same record to link a formal investigation and assign corrective actions.
What you'll need
Update an issue
Select
Issues in the sidebar or select it in 
More.Filter and sort the issue list to find and click the issue.
In the issue profile, update the issue details:
If an issue needs further details, you can also:
Attach files.
Open the mobile app.
Tap
Issues in the navigation bar or select it from More.Tap the issue.
In the issue profile, update the issue details:
Change an issue status.
Set an issue priority.
Add an assignee.
Set the issue due date.
If an issue needs further details, you can also:
Attach files.
Frequently asked questions
No, the unique ID of an issue can't be updated as it's system-generated and, as the name suggests, unique per issue. If you have any feedback or suggestions, we'd love to hear them from you.
No, you cannot customize an issue status. By default, new issues are in "Open" status. Once the issue has been addressed, you can change the status to "Resolved” in the issue profile.
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