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What are credentials in SafetyCulture?

Learn about the Credentials feature in SafetyCulture and how to effectively manage your team's qualifications.

What are credentials?

Credentials let you store and manage workforce qualifications in one place, including certifications and external licences such as driver’s licences, first aid certificates, and high-risk work licences. This helps teams track valid, approved, and expiring qualifications to support compliance.

As an admin, you can organize credentials into credential types and manage them across your workforce. Each credential includes an issue date, expiration date, approval status, and version history, making it easier to monitor updates and renewals over time.

Credentials also help support compliance through onboarding workflows by keeping training records and qualifications in one place. This streamlines onboarding processes and helps teams confirm workers meet role requirements before starting work.

If you have “Companies: Manage” permission, you can view and manage credentials for users in a contractor company.

Credentials in SafetyCulture

Credential management

No matter the size of your workforce, you can be confident that your teams are qualified to do their work by organizing their credentials under different types.

The Credentials page showing different types of credentials on the web app.

For each credential you upload, you can also set expiration dates to identify when a user's credential is close to or has expired.

An example of a list of credentials showing different statuses (valid, expiring soon, expired) on the web app.

Credential history

We know many credentials expire and need to be renewed over time. Credential history allows you to keep a record of each version of a credential and securely retain associated media files so you have a complete history for compliance purposes.

An example of a credential's history on the web app.

If you need to track changes made to each credential version over time, you can use version activity to view who has made changes to your credential on a specific date and time.

An example of a credential version's activity on the web app.

Credential approvals

As users submit their credentials, administrators can use approvals to validate their workforce credentials for compliance, safety, and operational efficiency. This ensures that access to sites and specific roles is granted only to individuals with verified and accurate credentials.

Approve a user's credential via the web app.

Frequently asked questions

At SafetyCulture, we prioritize your data security. Our platform employs advanced encryption and multi-layered security protocols, ensuring that your credentials are stored with the utmost protection. This means that no one apart from authorized people in your organization can access your credential media files. For extra peace of mind, you can also use the activity log to track who has interacted with credentials in your organization.

No, we currently don't support custom fields in credential types. If this is something that you would find useful, please let us know by providing your feedback.

When a credential is within 90 days of it's expiration date, it'll be marked as "Expiring soon". You can enable notifications to stay on top of renewing credentials that are about to expire.

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