This feature is currently in Preview. As we continue developing this feature, its functionality and availability may change before its full release.
What is AI Assistant credit usage?
AI Assistant usage in SafetyCulture is measured in credits, a unit that tracks how much AI activity each user generates within a billing month. Each user on a full seat has an included monthly credit allocation as part of their plan. Overage is any usage beyond that allocation. Users on lite or guest seats have no included allocation, so their usage always sounds as overage.
If your organization is on Premium Plan or Enterprise Plan, credits reset at the start of your organization's billing cycle. For example, if your plan renews on June 26, your usage window runs June 26 to July 25. If your organization is on Free Plan, credits still reset monthly.
Users with "Platform management: Billing" permission can view credit usage across the organization, see how much each user has used within any billing month, and check the organization's next reset date on the usage page.
View your organization's usage
Click your organization name on the lower-left corner of the page and select Billing.
Click Usage at the top of the page.
On this page, you can view your organization's overage credits used.
Included credits: Credits granted as part of an organization's monthly allocation.
Overage credits: Credits used beyond your monthly allocation.
View individual user usage
Click your organization name on the lower-left corner of the page and select Billing.
Click Usage at the top of the page.
Click View individual usage.
Only users who have used the AI Assistant at least once will appear in the list.
Limitations
Usage can only be displayed by billing months.
Credit usage by users on lite and guest seats will always show as overage.
