- Intégrations
- Personnaliser l'intégration
- Manage service user API tokens
Manage service user API tokens
Learn how to create, revoke, delete, and regenerate service user API tokens to securely connect external systems via the web app.What are the differences between service user and user API tokens?
Service user and user API tokens offer flexible ways to connect external tools to SafetyCulture.
Service user API tokens are best suited for long-term or shared integrations where access should stay the same regardless of user changes. You can set their permissions, which makes them ideal for stable, system-level connections.
User API tokens are suitable for one-off tasks, personal workflows, or scenarios where access needs to reflect a specific user's permissions or group and site memberships.
Choosing the correct token type ensures your integration runs smoothly while matching your organization's security and access needs.
Functionality | Service user API token | User API token |
|---|---|---|
Ownership | Created for a service user (system-based or integration-focused) | Created by an individual user |
Login | Cannot be used to log in | Can be used to log in |
Permissions | Assigned for each service user | Inherits the user’s permission set |
Group and site access control | Not supported | Inherits access from the user |
Integrations | Designed for long-term or shared integrations | Suited for short-term or personal use |
Token stability | Not affected by user changes | Will expire if user is deactivated or exits the organization |
Activity logs | Shows the service user name | Shows the individual user’s name |
Visibility | Not shown in the user list | Visible in user settings |
Billing | Does not count toward seat billing | Counts toward assigned user seat |
Each user can create up to 10 active user API tokens. Whereas, each organization can have up to 20 active service user tokens.
If you belong to multiple organizations, you need to create separate API tokens for your integrations. This applies to both service user and user API tokens.
If you're using a service user API token for SCIM provisioning, the service user must have both Autorisation « Gestion de la plateforme : utilisateurs » and Autorisation « Gestion de la plateforme : Groupes ».
Create a service user API token
Click your organization name on the lower-left corner of the page and select Intégrations.
Select Jetons API from the tab at the top of the page.
Click
Create API token on the upper-right of the page.
Complete the following details:
Enter a name for the service user API token to describe its purpose.
Choose how long the token remains active before it expires due to inactivity. You can select 31, 45 (default), 60, or 180 days.
Select the permission sets for the service user. All permissions are selected by default.
Click Create token on the lower-right of the page.
In the pop-up window, click the service user API token to copy it. Save the token securely before closing the window.
Edit a service user API token
Click your organization name on the lower-left corner of the page and select Intégrations.
Select Jetons API from the tab at the top of the page.
Click the active service user API token you want to edit.
Click
on the upper-left of the page to change the token name.On the left-hand side of the page, click Modifier to change how long the token remains active before it expires due to inactivity. You can select 31, 45 (default), 60, or 180 days.
On the right-hand side of the page, click Modifier to update the service user's permission sets.
Click Enregistrer les modifications.
View service user API tokens list
Click your organization name on the lower-left corner of the page and select Intégrations.
Select Jetons API from the tab at the top of the page.
Under Service user API tokens, view the list of tokens.
Revoke a service user API token
Click your organization name on the lower-left corner of the page and select Intégrations.
Select Jetons API from the tab at the top of the page.
Under Service user API tokens, click Annuler next to the token.
In the pop-up window, click Annuler.
Regenerate a revoked service user token
Click your organization name on the lower-left corner of the page and select Intégrations.
Select Jetons API from the tab at the top of the page.
Under Service user API tokens, click Regenerate next to the revoked token.
In the pop-up window, click Confirmer.
Click the service user API token to copy it. Save the token securely before closing the window.
Delete a revoked service user token
Click your organization name on the lower-left corner of the page and select Intégrations.
Select Jetons API from the tab at the top of the page.
Click
next to the revoked service API token.Select
Supprimer.
In the pop-up window, click Supprimer.
FAQ
It depends on how your integration is set up.
For custom-built integrations (such as Workato, scripts, or direct API calls using a service user or user API token): Yes. Regenerating the token will break the integration until the replacement token is manually updated in your integration settings.
For built-in SafetyCulture integrations (such as Power BI, Microsoft Teams, or SharePoint): No. These integrations use system-managed tokens, so revoking or regenerating your API tokens will not affect them.
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