Last updated:

Billing and integrations

Learn how to manage your organization's SafetyCulture plan and streamline your workflows with integrations.

How do I manage billing and integrations for my organization?

It's essential to review and update your billing information regularly. This includes verifying payment methods, billing addresses, and contact details to prevent billing errors, late payments, and service disruptions. Next, you'll want to manage your integration tools effectively. This involves staying informed about updates and compatibility requirements, and ensuring your tools are properly configured and functioning as expected for your day-to-day operations. You can oversee anything related to your SafetyCulture plan and integration tools for your organization on the web app.

Location of Billing and Integrations in the web app.

If you are on the Free Plan, you can skip this article and dive into Structure your organization.

Billing details

Billing shows details about your current SafetyCulture plan, which should always be up to date. Here's what you need to know about your billing details as you set up your organization.

  • When you sign up for a paid plan with a credit card, you must provide a billing address that matches your card's address to avoid payment issues or concerns with your billing statements and tax invoices.

  • Update your billing email to receive billing-related emails, such as tax invoices and payment notifications.

Manage your organization's billing information

  1. Log in to the web app.

  2. Click your organization name on the lower-left corner of the page and select Billing.

  3. Click Details at the top of the page.

  4. In the "Billing information" section, click Pencil iconEdit. The Billing details page showing the "Billing information" section with the option to edit the details.

  5. Update your organization's billing information accordingly:

    • Legal entity name: This is the organization or business name that appears in your tax invoices.

    • Tax ID number: This is an optional field to display your organization's tax ID number or equivalent on your invoices.

    • Billing and shipping details: These sections capture your organization's billing contact details and address.

  6. Click Save and apply.

Billing plan

Billing cycles determine how often your organization is billed for its billing plan. With SafetyCulture, you can choose to be billed either monthly or annually, offering you month-to-month flexibility or a lower price when locking in for a year. If your organization is on the Premium Plan already, we understand that you may sometimes need to switch how often you’re billed as your business’s circumstances change.

If you're currently trialing the Premium Plan, you can switch your billing cycles at any time without losing your trial period.

Switch from monthly to annual

  1. Log in to the web app.

  2. Click your organization name on the lower-left corner of the page and select Billing.

  3. Click Pencil iconEdit plan on the upper-right of the page.

  4. In the side panel, click the dropdown menu for "Plan term" and select Annual. The Plan term dropdown menu visible in the Edit plan sidebar.

  5. Click Update plan.

Switch from annual to monthly

Please contact our customer support team or your account manager to switch your plan from annual to monthly billing.

Integrations

In most organizations, software integration capability is essential to automate tedious tasks, minimize human error, and centralize data to a single source of truth. From automatically emailing or uploading inspection reports into cloud drives to bulk exporting SafetyCulture data for business analysis, the opportunities to integrate with SafetyCulture and optimize your workflows are endless.

Although it is not a top priority during the initial setup, you can explore the following articles to see just how powerful integrations can be for you and your team:

Check out more in-depth content in the Integrations section.

← Previous article: Organization details and settings | Next article: Structure your organization

Need more help?