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Sensor self-installation guide

Learn how to set up and install sensors purchased from SafetyCulture.

What are sensors?

With sensors in SafetyCulture, you can monitor your assets in real-time 24/7, receive alerts when things go out of critical range, and record business-critical data automatically. This empowers you to stay compliant, prevent asset loss, and make informed decisions based on historical sensor data trends.

If you're an existing sensors customer interested in purchasing additional gateways and sensors, please reach out to your dedicated customer success manager. Otherwise, get in touch if you're:

  • Interested in purchasing sensors and gateways from us.

  • Considering purchasing sensors and gateways from third parties.

  • Interested in finding out more about our sensor solutions.

Sensors page in SafetyCulture.

What you'll need

Take note

  • We recommend that you set aside 10 to 15 minutes to complete the self-installation. Make sure you follow each step carefully, and if you get stuck at any time, review the troubleshooting section at the end of this guide.

  • A sensor name allows up to 40 characters.

  • SafetyCulture will prompt you to create or select a location for each sensor you add during setup. Keep in mind sensor locations are currently separate from the sites used in other areas of SafetyCulture, such as Inspections and Actions.

If you've already added a gateway for your sensors, skip to the "2. Add your sensor" section.

1. Add your gateway

  1. Log in to the web app.

  2. Select Sensors from the menu on the left-hand side.

  3. Click Add section button within TrainingAdd sensor or weather on the upper-right of the page.

  4. Select All brands under "Sensors purchased from SafetyCulture".

  5. Select Gateway.

  6. Configure the following fields:

    • ID code: Enter your gateway's ID code. You only need to enter the number after "eui-" on your gateway.

    • Gateway name: Name the gateway. We recommend that you name the gateway after the area it will be monitoring.

    • Location name: Create or select a location.

  7. Attach the antenna to your gateway and connect your gateway to a power outlet. Ensure the outlet is turned on.

  8. Click Next.

  9. Tap Add section button within TrainingAdd more to start adding sensors or another gateway, or tap Done.

  1. Open the mobile app.

  2. Tap Assets gallery view iconMore at the lower-right of your screen.

  3. Select Sensors from the list.

  4. Tap Add section button within TrainingAdd sensor or weather.

  5. Select All brands under "Sensors purchased from SafetyCulture".

  6. Select Gateway.

  7. Enter the following fields:

    • ID code: Enter your gateway's ID code. You only need to enter the number after "eui-" on your gateway.

    • Gateway name: Name the gateway. We recommend that you name the gateway after the area it will be monitoring.

    • Location name: Create or select a location.

  8. Attach the antenna to your gateway and connect your gateway to a power outlet. Ensure the outlet is turned on.

  9. Tap Next.

  10. Tap Add section button within TrainingAdd more to start adding sensors or another gateway, or tap Done.

2. Add your sensor

  1. Log in to the web app.

  2. Select Sensors from the menu on the left-hand side.

  3. Click Add section button within TrainingAdd sensor or weather on the upper-right of the page.

  4. Select All brands under "Sensors purchased from SafetyCulture".

  5. Select Sensor.

  6. Fill in the following fields:

    • ID code: Enter your sensor's ID code. This is an alphanumeric code that begins with "DevEUI".

    • Sensor name: Name the sensor. We recommend that you name the sensor after the asset or area it will be monitoring.

    • Location name: Create or select a location.

    • Sensor time zone: Select the time zone of the sensor's location.

    • What are you monitoring?: Select the most appropriate category for the type of asset the sensor will be monitoring.

  7. Click Add sensor.

  8. Turn on your sensor.

  9. Click Next.

  1. Open the mobile app.

  2. Tap Assets gallery view iconMore at the lower-right of your screen.

  3. Select Sensors from the list.

  4. Tap Add section button within TrainingAdd sensor or weather.

  5. Select All brands under "Sensors purchased from SafetyCulture".

  6. Select Sensor.

  7. Fill in the following fields:

    • ID code: Enter your sensor's ID code. This is an alphanumeric code that begins with "DevEUI".

    • Sensor name: Name the sensor. We recommend that you name the sensor after the asset or area it will be monitoring.

    • Location name: Create or select a location.

    • Sensor time zone: Select the time zone of the sensor's location.

    • What are you monitoring?: Select the most appropriate category for the type of asset the sensor will be monitoring.

  8. Tap Add sensor.

  9. Turn on your sensor.

  10. Tap Next.

Sensors upload a reading every 10 minutes. This means that once you have added your sensor, you should see a reading either immediately or within 10 minutes.

3. Install your sensor

Once you've added the sensor to your account, we recommend verifying that your devices send readings in the app. Install your sensor afterwards. Where you place your sensor depends on the area you want to monitor.

Please take note of the following best practices:

  • Avoid placing your sensor near doors or in any area of direct airflow.

  • Place your sensor in a central area, not too high or too low.

  • Position your sensor in an area out of the way to avoid accidental damage.

Our sensors can be installed with either double-sided tapes or cable ties. Both are included with your sensors. We recommend using tape for smooth and dry surfaces and cable ties for moist or low-temperature areas.

If you need to install your sensor in areas with rough or unstable surfaces, you also have the option to install it with screws. Keep in mind that screws are not provided with the sensors.

4. Place your gateway

Once you've added the gateway to your account, you can place the gateway. Find a location within approximately 100m/300ft of where you will be placing your sensors.

Ideally, place your gateway somewhere between chest and head height with the antennae pointing upwards and away from any obstructions.

The gateway is not required to be mounted. However, if you choose to do so, please ensure it's still within range of your sensors.

Gateway troubleshooting

The ID code is located on the sticker placed either at the top, side or bottom of your gateway's body. If the sticker is not visible or illegible due to damage or other reasons, please contact our customer support team for assistance.

Ensure you've entered the ID code of your gateway, not your sensor. Then, double-check the numbers, and ensure you are in the correct setup flow. For Monnit hardware, follow this guide.

Ensure you've entered the ID code of your gateway correctly and that it hasn’t already been added to the Sensors page. If you experience any problems while adding your gateway, please contact our customer support team for assistance.

Plug your gateway into a power outlet to power it on. If you need to reset your gateway, follow the reset gateways guide.

Sensor troubleshooting

The ID code is located on the sticker placed at the front of your sensor's body. If the sticker is not visible or illegible due to damage or other reasons, please contact our customer support team for assistance.

Ensure you've entered the ID code of your sensor, not your gateway. Then, double-check the numbers, and ensure you are in the correct setup flow. For Monnit hardware, please follow the instructions in the Monnit guide.

Ensure you've entered the ID code of your sensor correctly and that it hasn’t already been added to the Sensors page. If you experience any problems while adding your sensor, please contact our customer support team for assistance.

If the guide still doesn't address your concerns, please contact our customer support team for assistance.

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