Alleinarbeit-Alarmeskalationen verwalten

Erfahren Sie, wie Sie Alarmeskalationen bei Alleinarbeit über die Web-App verwalten können.

The Lone Worker feature is currently in Early Access. If you're interested, go to the web app, select Alleinarbeit from the menu on the left-hand side, and click Get Early Access. We'll email you once your organization has access to the feature.

Is Lone Worker not in your menu? Reach out to your Customer Success Manager to express your interest.

How do alert escalations work in Lone Worker?

You can set up alert escalations in SafetyCulture's Lone Worker feature to ensure a fast and ready response whenever your team members need help. If something goes wrong while they're doing their job and they start a panic, the alert will be escalated, and contacts will be notified immediately to help resolve the problem. These alerts will be sent via email, push notifications, SMS, and automated calls (robocalls) when a panic is started, canceled, or resolved.

Before setting up alert escalations, ensure you've added users who will be working as lone workers to groups in your organization.

Was Sie brauchen

How do automated calls work for escalations?

When automated calls are turned on for a group’s alert escalations in Lone Worker, any panic events trigger immediate phone notifications to designated contacts. These calls ensure urgent awareness of a worker in duress, providing a more direct and attention-grabbing alternative to push, email, or SMS notifications.

Depending on where your organization's data is hosted, alert contacts can expect automated calls from one of the following phone numbers:

U.S.: +1 (720) 674-7707
Australia: +61 480 015 400
Ireland (EU): +1 (778) 200-3270

Consider adding the automated call number to your phone’s favorites or allowlist to ensure critical alerts come through, even when your phone is on silent or in focus mode.

When a call is made, a contact can expect to hear the following message for a brief context on who triggered the alert:

This is a panic alert for user <username>.
Please press 1 to acknowledge this message.
*press 1*
Panic acknowledged.
*call ends*

If the contact acknowledges the alert, the acknowledgment is then also tracked in the job's timeline. The contact should then reach out to the worker in their own way to offer assistance outside of SafetyCulture.

If you have automated calls turned on for a group's alert escalations, each contact needs to add their mobile number to their account for them to receive calls.

Eine Warnungseskalation erstellen

Log in to the web app.
Select Alleinarbeit from the menu on the left-hand side.
Click Einstellungen on the upper right-hand side.
Click Eskalationen.
Click Eskalation erstellen on the upper right of the page, select a group to create escalations for, and then click Erstellen.
Configure the following settings:
- Assign job types: Select the job types that users in the selected group can start as they do their lone work.
- Alert escalations: Set up the first escalation contact by adding users to notify immediately once panic starts. Then, click Eskalation hinzufügen to set up further escalation points.
Click Speichern.