Turn Critical Alerts on or off

What are Critical Alerts?

Critical Alerts is a notification feature that notifies the designated contacts the moment a high-priority issue occurs. Alert contacts are defined when you set up an issue category, so the correct people are always notified based on the type of issue. You can then set the priority of an issue from the issue profile, and when marked as high priority, notifications are delivered even if a device is muted or set to Do Not Disturb.

This is especially important in industries like construction, manufacturing, and mining, where a delayed response to a safety issue can put people at risk. Critical Alerts helps teams respond faster and reduce the impact of high-severity incidents immediately relaying important notifications during emergencies.

What's the difference between Critical Alerts in Issues and Lone Worker?

Both Issues and Lone Worker use the same Critical Alert push notification. For Issues, that notification is the alert. For Lone Worker, the push notification fires alongside a looping alarm sound with vibration that overrides silent mode and do-not-disturb settings, and continues until the worker responds. This distinction matters because Lone Worker is designed for active field monitoring, where a standard notification may not be enough to reach a worker in a loud or physically demanding environment.