Gérer les remontées d'alertes de travail isolé

Apprenez à gérer les remontées d'alertes de travail isolé via l'application Web.

Veuillez noter que cette fonctionnalité est actuellement en Accès anticipé. Si vous êtes intéressé, veuillez contacter votre responsable clientèle pour vérifier si votre organisation est éligible.

How do alert escalations work in Lone Worker?

You can set up alert escalations in SafetyCulture's Lone Worker feature to ensure a fast and ready response whenever your team members need help. If something goes wrong while they're doing their job and they start a panic, the alert will be escalated and contacts will be notified immediately to help resolve the problem. These alerts will be set via email, push notifications, and SMS when a panic is started, canceled, or resolved.

Before setting up alert escalations, ensure you've added users who will be working as lone workers to groups in your organization.

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Create an alert escalation

Log in to the web app.
Select Lone Worker from the menu on the left-hand side.
Click Paramètres on the upper right-hand side.
Click Escalations.
Click Create escalation on the upper right of the page, select a group to create escalations for, and then click Créer.
Configure the following settings:
- Assign job types: Select the job types that users in the selected group can start as they do their lone work.
- Alert escalations: Set up the first escalation contact by adding users to notify immediately once panic starts. Then, click Add escalation to set up further escalation points.
Click Enregistrer.