Troubleshooting guide

Learn how to clear cache for the SafetyCulture mobile app.

Learn how to clear templates and inspections on the mobile app to make sure you are working with the latest updates and changes.

Shows how to contact the SafetyCulture Support team from the web app, mobile apps, and our websites.

Learn how to manage syncing settings on the mobile app and resolve the most common syncing-related issues.

Learn how to manually sync the SafetyCulture mobile app when your data isn't updating across devices or platforms.

Learn how to run and share mobile app diagnostics for our customer support team to assist you.

Take a look at the error messages you may come across for inspections on the SafetyCulture mobile app and learn how to resolve each error.