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- Delete files in issues
Delete files in issues
Learn how to delete files in issues via the web app to keep your records accurate and relevant.Why delete files in issues?
Deleting files in an issue helps keep its content relevant. Files can pile up when someone uploads the wrong file, attaches the same file twice, or older files stop being relevant as the issue progresses. You can delete files directly from the issue when they're no longer needed. This ensures anyone working on the issue is only seeing what's current. Over time, cleaner records make it easier to act on the right information and reduce the chance of confusion.
Delete a file in an issue
Select
Contratiempos in the sidebar or select it in 
Más.Select an issue.
You can delete a file in any of the following ways:
In Archivos tab, click
on the right-hand side of the file and select Eliminar.
In Resumen tab, scroll down to Archivos section. Click
on the right-hand side of the file and select Eliminar.
Click the file to preview. Then, click
on the upper-right of the page.
In the pop-up window, click Eliminar.
You can only delete files on the web app. On the mobile app, you can only see who deleted a file and when in the activity timeline.
Preguntas frecuentes
No. You can only delete files one at a time in the web app.
No, you can't recover deleted files. Make sure you want to permanently delete the file before confirming.
When you link an issue to an investigation, the investigation inherits files from the issue. However, you can only delete files uploaded directly to the investigation or issue.
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