- Administration
- Organization settings
- Manage mobile app security for your organization
Manage mobile app security for your organization
Learn how to manage mobile app PIN authentication, set PIN length, and choose an automatic lock time via the web app to protect company data on mobile devices.How does a mobile PIN keep your data safe?
Requiring PIN authentication on the mobile app adds an extra layer of account security for your users. Turn on a PIN requirement from the web app to protect inspections, photos, and reports on shared or lost mobile devices across your organization.
Users are prompted to create a PIN to unlock the mobile app after a period of inactivity. You can choose the PIN length and lock period to match your policy. This ensures stronger protection across your team's devices without needing to manage PIN setup manually for each user.
What can I see when PIN is required?
Turning on the PIN setting will prompt all users in the organization to create a PIN the next time they open the app, and the PIN and Lock settings will be moved to the Organization-managed section in Settings. Biometric options, such as Face ID or fingerprint, will remain available where supported. To help keep your account secure, here's what happens when the PIN setting is turned on:
Three incorrect PIN attempts will automatically log you out of the app.
Logging out of the app deletes the saved PIN.
If you belong to multiple organizations, you may be prompted to set up a PIN when switching to an organization with this setting turned on.
If PIN setup is interrupted, you will need to log in again to complete the process.
The prompt may not appear immediately when this setting is turned on for users on mobile app versions 26.10 and above, if the app is already open, but is guaranteed when they log in, switch between organizations, or reopen the app after a force close.
Turn PIN setting on mobile on or off
Click your organization name on the lower-left corner of the page and select Organization settings.
Select Security at the top of the page.
In the "Mobile app security" section, turn "Require PIN authentication" on or off.
When turning the setting on, configure the PIN settings accordingly.
PIN complexity: Click the dropdown list and select the required length of users' mobile PIN.
Automatically lock mobile app: Click the dropdown list and select the inactivity period before requiring users to enter their PIN again.
Limitations
Administrators cannot see which users have or have not set up their PIN.
PIN requirement only applies to users on mobile app versions 26.10 or above, while those on older versions are unaffected.
Frequently asked questions
No. Users will still need to log in using SSO to access their account. The PIN requirement simply adds an extra layer of security on the device.
The setting only enables the PIN requirement for your organization. However, users can choose to turn biometrics on (like fingerprint or Face ID) on their device if they prefer.
If a user forgets their PIN on the SafetyCulture mobile app, they can tap Forgot your PIN? on the lock screen and follow the prompts to log back into their account. Once they’ve signed in, they can set a new PIN.
Yes, users will be able to see when the setting through the 
Organization-managed tab under 
Settings on the mobile app.
The new complexity requirement only takes effect the next time a user logs in. Users who are already logged in won't be prompted to update their PIN until they log out and log back in.
The PIN requirement only applies to users on mobile app versions 26.10 and above. Users on older versions are unaffected and they won't see any prompts to create a PIN.
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