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Manage offline files

Learn how to manage offline files in Documents via the mobile app.

This feature is currently in Early Access. If you're interested, please contact our customer support team or your customer success manager to check if your organization is eligible.

How does offline availability for Documents work?

Offline availability lets you access your files and folders even without an internet connection, perfect for times when you're on the move or in areas with limited connectivity. You can also bookmark important files to find them more easily later. Any bookmarks you add will sync automatically once you're back online. To ensure a file is available offline, turn on offline availability while you're still connected to the internet so you can open essential files anytime, anywhere.

Making files available offline is only available on the iOS mobile app.

Manage a file's offline availability

  1. Open the mobile app.

  2. Tap Assets gallery view iconMore and select File iconDocuments.

  3. If you're on the Offline tab, tap All at the top of your screen.

  4. Tap More vertical icon at the right-hand side of the file.

  5. Turn "Available offline" on or off.

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