- Administration
- Lone Worker
- Manage lone-work alert escalations
Manage lone-work alert escalations
Learn how to manage lone-work alert escalations via the web app.
Please note that this feature is currently in Early Access. If you're interested, please contact your customer success manager to check if your organization is eligible.
How do alert escalations work in Lone Worker?
You can set up alert escalations in SafetyCulture's Lone Worker feature to ensure a fast and ready response whenever your team members need help. If something goes wrong while they're doing their job and they start a panic, the alert will be escalated and contacts will be notified immediately to help resolve the problem. These alerts will be set via email, push notifications, and SMS when a panic is started, canceled, or resolved.
Before setting up alert escalations, ensure you've added users who will be working as lone workers to groups in your organization.
Create an alert escalation
Select
Lone Worker from the menu on the left-hand side.Click
Settings on the upper right-hand side.Click Escalations.
Click
Create escalation on the upper right of the page, select a group to create escalations for, and then click Create.Configure the following settings:
Assign job types: Select the job types that users in the selected group can start as they do their lone work.
Alert escalations: Set up the first escalation contact by adding users to notify immediately once panic starts. Then, click
Add escalation to set up further escalation points.
Click Save.
Edit an alert escalation
Select
Lone Worker from the menu on the left-hand side.Click
Settings on the upper right-hand side.Click Escalations.
Click
on the right-hand side of the escalation and select 
Edit escalation.
Configure the escalation and click Save.
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