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Your data in SafetyCulture

Learn more about where your organization's SafetyCulture data is stored.

Where is my data stored?

SafetyCulture stores your data at rest in data centers operated by Amazon Web Services. These data centers are located in the U.S., EU (Ireland), and Australia.

If your organization was created before March 2, 2022, your data will generally be stored in a data center located within the U.S.

If your organization was created on or after March 2, 2022, your data will generally be stored in the data center that is located in the closest geographical proximity to your IP address location.

Please note, the storage location of your data may be different from that mentioned above.

Contact our customer support team if you want to confirm the data center where your organization's data is stored.

Data stored within the same data center location

The following categories of customer data are stored in the same data center as your organization's data:

  • User profiles

  • Templates

  • Inspections

  • Actions

  • Reports

  • Messages to and within teams

  • Issues

  • Analytics

  • Assets

  • Files uploaded to SafetyCulture

Data that may be stored in a different data center location

The following categories of customer data are stored in a data center located in the region specified below, regardless of where the rest of your organization's data is stored:

  • Australia: Training data, including user profiles, courses, comments, assessments, performance metrics, and certificates.

  • U.S.: Product analytics data, including data used to measure seat count, usage, and revenue.

Frequently asked questions

If you're an existing customer, you can request that all newly generated data reside within a data center located in either the U.S., EU (Ireland), or Australia. Your organization's existing data will continue to reside in the existing data center location.

If you wish to migrate your organization's data, you must be on the Enterprise Plan or otherwise pay us a fee for undertaking the migration of your data to an alternative data center location. You can discuss the options available to you by contacting our customer support team.

If you haven't signed up yet, and wish to have your organization created in a specific data center location, please contact our customer support team for assistance.

Yes, SafetyCulture data is backed up at regular intervals to disparate encrypted data storage solutions provided by Amazon Web Services. Backups are replicated across multiple AWS facilities within the same jurisdiction. Read about our security processes to learn more.

Product experience

Some features in SafetyCulture are not supported to function across data centers. In SafetyCulture, you may see references to data centers as "regions".

External template sharing

When sharing templates with a user in another organization, your options may vary depending on whether their organization is hosted in a different data center or not. If they are, you'll only be able to send them a snapshot copy of your template rather than giving them direct template access.

Give an external organization access to a template copy via the web app.

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