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Deactivate or reactivate my organization

Learn how to deactivate or reactivate your organization via the web app.

What does it mean to deactivate my organization?

When your organization's Premium Plan lapses or when you downgrade your plan, your organization becomes deactivated. Alternatively, if a billing payment exceeds 30 days past its due date, our system will automatically deactivate the plan and suspend access to all accounts in your organization. Once deactivated, all your organization's data and users will stay intact, but you and your team won't be able to use SafetyCulture.

If your organization is deactivated, you can pick up from where you left off at any time by reactivating the Premium Plan or downgrading to the Free Plan.

Reactivate your organization's plan via the web app.

If your organization is on the Premium Plan and needs to continue using SafetyCulture, consider downgrading to the Free Plan instead of deactivating.

If you're unable to reactivate your organization's plan successfully, please contact our customer support team for assistance. If your organization is on the Enterprise Plan, reach out to your account manager for reactivation.

What you'll need

Deactivate your organization

  1. Log in to the web app.

  2. Click your organization name on the lower-left corner of the page and select Billing.

  3. Click Deactivate organization on the lower-right of the page. Deactivate organization via the SafetyCulture web app.

  4. Click Deactivate organization.

  5. You'll be invited to share with us why you want to deactivate your organization. Select your reason and clickYes, I want to deactivate my organization.

Reactivate your organization

  1. Log in to the web app.

  2. Click Reactivate plan.

  3. Enter your billing details and click Reactivate plan on the right-hand side of the page.

  1. Log in to the web app.

  2. Click Downgrade to Free.

  3. You'll be invited to share with us why you want to cancel the plan. Select your reason and click Yes, I want to downgrade my organization. Please note that if you have more than 10 active users and pending invites, all other users will be deactivated to accommodate the Free Plan limit.

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If you would like a reply from someone, please contact us atsupport@safetyculture.com.

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