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Cancel my plan

Learn how to cancel your organization's Premium Plan via the web app.

Take note

  • You can only cancel your organization's Premium Plan via the web app.

  • Your plan can be canceled in two ways:

    • Cancel and downgrade your organization to Free (recommended): This option cancels your Premium Plan immediately and downgrades your organization to the Free Plan. This is the recommended option, as downgrading allows you and your team to continue using SafetyCulture on our Free Plan. Please note that if you have more than 10 active users and pending invites, all users apart from you, will be deactivated to accommodate the Free Plan limit.

    • Cancel and deactivate your organization: This option sets your Premium Plan to cancel and your organization to deactivate at the end of the current billing period. You and your team will still be able to use SafetyCulture until then. Once deactivated, all your organization's data and users will stay intact, but you and your team won't be able to use SafetyCulture. You'll be able to log in and reactivate your Premium Plan along with the organization at any time.

Cancel your organization's Premium Plan

  1. Log in to the web app.

  2. Click your organization name on the lower-left corner of the page and select Billing.

  3. Click Cancel plan on the lower-right of the page.

  4. Click Downgrade organization to Free.

  5. You'll be invited to share with us why you want to cancel the plan. Select your reason and click Submit and continue.

  6. Check the box and click Downgrade organization. Please note that if you have more than 10 active users and pending invites, all other users will be deactivated to accommodate the Free Plan limit.

  1. Log in to the web app.

  2. Click your organization name on the lower-left corner of the page and select Billing.

  3. Click Cancel plan on the lower-right of the page.

  4. Click Deactivate organization.

  5. You'll be invited to share with us why you want to cancel the plan. Select your reason and click Submit and continue.

  6. Check the box and click Deactivate organization.

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