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Start inspections from issues

Learn how to start inspections directly from issues via the web app and the mobile app to easily link inspections and capture the data needed to resolve issues faster.

Why start inspections from issues?

Starting an inspection from an issue helps you capture the additional information needed to understand and follow up on the reported issue. You can start an inspection from an issue when it requires more information or supporting evidence. From the reported issue, you can quickly select a linked template to start and complete the inspection. This provides a clear trail of documentation and helps you and your team resolve issues as quickly as possible.

If you have the "Issues: Settings" permission, you can pre-select up to 25 templates to link to an issue category on the web app. Anyone who then reports an issue related to that category can easily start an inspection using any of the templates you've chosen.

Start an inspection from an issue

  1. Log in to the web app.

  2. Select Issues iconIssues in the sidebar or select it in Assets gallery view iconMore.

  3. Report an issue or select an existing one.

  4. You can start an inspection in any of the following ways:

    • Click Plus iconAdd on the upper-right corner of the page, and select File iconStart inspection.

    • In Overview, scroll down to Linked inspections, and click Plus icon on the upper-right corner or click Plus iconStart inspection.

  5. In the pop-up window, click the dropdown menu and select a linked template or search for one that you want to use.

  6. Click Start inspection and go through the inspection accordingly.

  1. Open the mobile app.

  2. Tap Issues iconIssues at the bottom of your screen. If you see Training iconTraining at the bottom of your screen, tap Assets gallery view iconMore and select Issues iconIssues.

  3. Report an issue or tap an existing one.

  4. In Overview, tap Plus icon at the lower-right corner of your screen.

  5. Select Start inspection.

  6. Select a linked template or search for one you want to use and go through the inspection accordingly.

Inspections started from issues are only visible to assignees and users with access to the relevant inspections.

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