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Attach images, videos, and PDF files to inspection questions

Learn how to attach images, videos, and PDF files to inspection questions via the web app and the mobile app.

What you'll need

Please note that you can only upload images, videos, and PDF files in supported formats in an inspection.

Attach an image, video, or PDF file to an inspection question

  1. Log in to the web app.

  2. Select Templates iconTemplates from the menu on the left-hand side.

  3. Start or edit an inspection.

  4. Click Attach media iconAttach media on the question's lower-right. You can also click Images iconAdd media to attach an image, video, or PDF file to a question using the "media" response type.

  5. This opens a window to your computer file directory.

  6. Select the file and click Open to upload it to the question. Videos must be three minutes or less in length to upload successfully.

  1. Open the mobile app.

  2. Tap Inspections icon mobileInspections at the bottom of your screen.

  3. Start or edit an inspection.

  4. Tap Image-plus iconMedia on the question's lower-right. You can also tap Image-plus iconAdd media to attach an image, video, or PDF file to a question using the "media" response type.

  5. Tap to select one of the options to attach media files:

    • Camera (media) iconTake photos: Capture images using the mobile app's camera or upload a photo from your device's gallery to attach them to the question.

    • Video iconTake video (up to 3 mins): Record a video with the mobile app's camera and tap Upload video to attach it to the question.

    • Media iconInsert from video gallery: Select a video and tap Done to attach it to the question. The video must be three minutes or less in length to upload successfully.

    • Add PDF files iconAdd PDF files: Select a PDF file to attach to the question. Attach media in inspections via the Android mobile app.

  1. Open the mobile app.

  2. Tap Inspections icon mobileInspections at the bottom of your screen.

  3. Start or edit an inspection.

  4. Tap Images iconMedia on the question's lower-right. You can also tap Image-plus iconAdd media to attach an image, video, or. PDF file to a question using the "media" response type.

  5. Tap to select one of the options to attach media files:

    • Take photo: Capture images using the mobile app's camera to attach them to the question.

    • Photo library: Select photos and tap Add to attach them to the question.

    • Take video (up to 3 mins): Record a video with your mobile device's camera and tap Upload video to attach it to the question.

    • Video library: Select a video to attach to the question. If the video is longer than three minutes, you'll be prompted to trim it as part of the upload process.

    • Add files: Select a PDF file to attach to the question. Attach media in inspections via the iOS mobile app.

Frequently asked questions

Absolutely! You can upload an unlimited number of images, videos, and PDF files in an inspection, but each file must be in a supported format. Also, videos can only be up to three minutes long.

Yes, you can attach images, videos, and PDF files to inspection questions while offline via the mobile app. Media files you've attached while offline will be automatically synced once you reconnect with a stable internet connection.

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