SafetyCulture
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Set up Critical Alerts for issue categories

Learn how to set up Critical Alerts for high-priority issues via the web app.

What are Critical Alerts?

We understand that specific individuals must be notified as soon as a severe issue occurs. With Critical Alerts, you can set up notifications for each issue category to inform individuals of severe incidents, even if their mobile device is muted or has Do Not Disturb mode enabled.

A Critical Alert notification for issues, as shown on the mobile app.

What you'll need

Set up Critical Alerts for an issue category

  1. Log in to the web app.

  2. Select Issues iconIssues from the menu on the left-hand side.

  3. Select Categories at the top of the page.

  4. Click Edit category on the right-hand side of the category.

  5. Under "Critical Alert notifications", click Edit notifications.

  6. In the side panel, under "Send a notification to", click the dropdown menu and select the users who should be notified for each reported issue from this category accordingly.

  7. Click Save and apply.

Users who should be notified of a category’s issues must also turn on push notifications and Critical Alerts for the SafetyCulture app on their mobile device.

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