- Account settings
- Fix a problem
- Reset or change my account password
Reset or change my account password
Learn how to reset or change your SafetyCulture account password via the web app or mobile app.
If you have "Platform management: Users" permission, you can also send password reset emails or set new passwords for your users.
What you'll need
If your organization uses single sign-on (SSO) for SafetyCulture, you will need to reset or change your password in your organization's SSO portal instead.
Reset your password
Enter your SafetyCulture account email and click Continue.
This sends out an email to your address. Check your email inbox for an email titled "SafetyCulture Password Reset".
Click Reset password in the email to open a web page.
Enter your new password and click Reset password.
You can now log into SafetyCulture with the new password.
Open the mobile app.
Tap Log in.
Enter your SafetyCulture account email and tap Forgot password?.
On the password reset screen, enter your SafetyCulture account email and tap Continue.
This sends out an email to your address. Check your email inbox for an email titled "SafetyCulture Password Reset."
Tap Reset password in the email to open a web page.
Enter your new password and tap Reset password.
You can now log into SafetyCulture with the new password.
Password reset instructions are sent via email. You should ensure that your inbox spam filter or firewall is not blocking emails from "support@safetyculture.com".
If you're having trouble receiving password reset emails, you can contact our customer support team for assistance.
For security purposes, you must be able to access the email address associated with your SafetyCulture account to reset your password. If you don't, please get in touch with your SafetyCulture admin to update your email address or contact our customer support team.
You can only change your account password via the web app.
Change your password
Click your username on the lower-left corner of the page and select My Profile.
Click
Settings on the upper-right of the page.Click
Edit in the "Password" section. You may need to scroll down the page to see the "Password" section.
Enter in your current password in the "Old password" field and set your new one in the "New password" field.
Click Change password.
This logs you out from existing logins for both the web app and the mobile app, prompting you to log in with your new password.
Was this page helpful?
Thank you for letting us know.