SafetyCulture
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Reset my account password

Learn how to change or reset your SafetyCulture account password in the event that you've forgotten your login credentials.

If you have the "Platform management: Users" permission, you can also send password reset emails or set new passwords for your users.

What you'll need

If your organization uses single sign-on (SSO) for SafetyCulture, you will need to reset or change your password in your organization's SSO portal instead.

Reset your password

  1. Open the password reset page.

  2. Enter your SafetyCulture account email and click Reset password.

  3. This sends out an email to your address. Check your email inbox for an email titled "SafetyCulture Password Reset".

  4. Click Reset your password in the email to open a web page.

  5. Enter your new password and click Reset password.

  6. You can now log into SafetyCulture with the new password.

  1. Open the mobile app.

  2. Tap Log in.

  3. Enter in your SafetyCulture account email and tap Forgot your password?.

  4. This sends out an email to your address. Check your email inbox for an email titled "SafetyCulture Password Reset."

  5. Tap Reset your password in the email to open a web page.

  6. Enter in your new password and tap Reset password.

  7. You can now log into SafetyCulture with the new password.

Password reset instructions are sent via email. You should ensure that your inbox spam filter or firewall is not blocking emails from "support@safetyculture.com".

If you're having trouble receiving password reset emails, you can contact our customer support team for assistance.

For security purposes, you must be able to access the email address associated with your SafetyCulture account to reset your password. If you don't, please get in touch with your SafetyCulture admin to update your email address or contact our customer support team.

Change your password

  1. Log in to the web app.

  2. Click your username on the lower-left corner of the page and select My Profile.

  3. Scroll to the bottom of the page and click Edit iconEdit in the "Password" box.

  4. Enter in your current password in the "Old password" field and set your new one in the "New password" field.

  5. Click Change password.

  6. This logs you out from existing logins for both the web app and the mobile app, prompting you to log in with your new password.

You can only change your password via the web app.

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If you would like a reply from someone, please contact us atsupport@safetyculture.com.

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