- Verwaltung
- Organisationseinstellungen
- Manage notification settings for my organization
Manage notification settings for my organization
Learn how to manage notification settings for your organization via the web app to control which notification channels are available to your team and configure default notification settings for all users, ensuring everyone starts with the right setup from day one.Why manage notification settings at the organization level?
Without organization-level control, notification settings are managed user by user, meaning important alerts can go unnoticed, and there's no reliable way to ensure your team is set up consistently. Organization-level notification settings give admins a single place to define what notifications their team receives and how, without relying on individual users to configure their own settings, so you can:
Turn off irrelevant notification channels organization-wide, so your team's focus stays where it matters.
Configure default notification settings that apply to all users, new and existing, from day one.
Ensure business-critical alerts are always surfaced to the right people.
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How do organization-level notification settings work?
Channels and default settings
The organization-level notification settings are divided into two sections: Channels and Default settings.
Channels controls which notification channels (email, push, and SMS) are available to users across your organization. Turning off a channel removes it immediately for all users, including existing ones. Turning it back on restores it for everyone.
Default settings controls the default notification preferences for all users in your organization, and whether users are allowed to edit their own settings. When you save changes to the Default settings, only the specific settings you changed are applied to all users, so it's not a full overwrite. For example, if you only update Actions notifications, all other notification settings remain untouched for users who have already edited them. Users can adjust their own settings afterwards unless you've enforced them.
The ability to enforce notification settings and prevent users from editing them is only available to organizations on Enterprise-Tarif. Premium-Tarif organizations can access default settings and channel controls, but enforcement controls are not visible.
For the best experience, users should update their mobile app to version 26.10 or later. On older versions, when notification settings are enforced, changes made by a user may appear to save in the moment, but in the background, the enforced settings will remain in effect, and any changes will revert.
Scenarios
If you're not sure where to start, here are a few common scenarios to help you understand how to make the most of organization-level notification settings.
Turn off all notifications for your organization
If you want to prevent users from receiving any notifications, turn off all channels in the Channels section. When all channels are turned off, users will see an empty state in their notification settings on the web app, and an empty state per channel on the mobile app.
Set or update notification defaults for all users
If you want to ensure your team receives a consistent set of notifications, configure the notification preferences in the Default settings section and save your changes. Only the settings you actively change will be applied to all users, new and existing. Users can adjust their own settings afterwards if you haven't enforced them.
Lock notification settings so users can't change them
If you want to ensure specific notifications can't be turned off by users, you can enforce settings at the individual notification level, across an entire feature category, or across all notifications. Enforced settings take effect immediately for all users. This is only available to organizations on Enterprise-Tarif.
Manage notification settings for your organization
Click your organization name on the lower-left corner of the page and select Organisationseinstellungen.
Select Benachrichtigungen at the top of the page.
In the "Channels" section, turn email, SMS, and push notifications on or off for your organization, then confirm your changes when prompted.
In the "Default settings" section, configure the default notification settings for your users. If your organization is on Enterprise-Tarif, set whether users are allowed to edit their own settings.
Click Änderungen speichern, then click Speichern und anwenden in the pop-up window.
Limitations
Users are not notified when an admin changes or enforces their notification settings. Changes take effect immediately and silently.
SMS notifications are only delivered to users who have added and verified their mobile number, regardless of how organization-level channel settings are configured and individual notifications are enforced.
Häufig gestellte Fragen
It depends on whether your organization has enforced a setting. If "Allow editing" is turned on for a notification, users can adjust it freely. If a setting is enforced, individually, by category, or for all notifications, users cannot change it.
The ability to enforce notification settings and prevent users from editing them is only available to organizations on Enterprise-Tarif. Premium-Tarif organizations can access default settings and channel controls, but enforcement controls are not visible.
No, two categories of notifications cannot be managed in notification settings:
Lone Worker notifications are excluded due to their safety-critical nature, and continue to work as they do today, but managing who gets notified for alerts can be configured in group escalation settings.
Certain system-level notifications are excluded because they are sent automatically based on a user's permissions or organization activity, such as billing reminders and notifications about integrations being installed or uninstalled.
When an admin saves changes to default settings, those changes are applied to all users, new and existing. However, it's not a full overwrite. Only the specific settings the admin actively changed are pushed out.
For example, if an admin only updated Actions notifications, all other notification settings remain untouched for users who have already edited them. Users can adjust their own settings again afterwards if they're allowed to.
Enforced settings work differently. They immediately override a user's personal settings and lock them so users can't make changes.
The user's personal setting is immediately overridden by the enforced setting. What happens when enforcement is later removed depends on how it was applied:
If only the "Allow editing" setting was changed for notifications, the user's original settings would be preserved and restored.
If the admin also changed the notification channel values at the same time, such as turning a notification on or off, those values would be pushed to the user, and their previous settings wouldn't be restored.
No, changes take effect immediately and silently. Users will see the updated state the next time they view their notification settings, including any messaging indicating that some or all settings are enforced by your organization.
No, users will still need to add their mobile number to their account themselves. There is no automatic prompt to do so. Only once a mobile number has been added will SMS notifications be shown as turned on or enforced for that user.
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- Why manage notification settings at the organization level?
- Was Sie brauchen
- How do organization-level notification settings work?
- Channels and default settings
- Scenarios
- Turn off all notifications for your organization
- Set or update notification defaults for all users
- Lock notification settings so users can't change them
- Manage notification settings for your organization
- Limitations
- Häufig gestellte Fragen