Why manage notification settings at the organization level?
Without organization-level control, notification settings are managed user by user, meaning important alerts can go unnoticed, and there's no reliable way to ensure your team is set up consistently. Organization-level notification settings give admins a single place to define what notifications their team receives and how, without relying on individual users to configure their own settings, so you can:
Turn off irrelevant notification channels organization-wide, so your team's focus stays where it matters.
Configure default notification settings that apply to all users, new and existing, from day one.
Ensure business-critical alerts are always surfaced to the right people.
What you'll need
If you have "Platform management: Users" permission, you can also adjust notifications for individual users outside of organization-level notification settings.
How do organization-level notification settings work?
Channels and default settings
The organization-level notification settings are divided into two sections: Channels and Default settings.
Channels controls which notification channels (email, push, and SMS) are available to users across your organization. Turning off a channel removes it immediately for all users, including existing ones. Turning it back on restores it for everyone.
Default settings control the default notification preferences for all users in your organization. They also determine whether users can edit their own settings. When you save changes, only the specific settings you updated are applied to all users, so all other settings remain unchanged.
For example, if you only update Actions notifications, all other notification settings remain untouched for users who have already edited them. Users can adjust their own settings afterwards unless you've enforced them. Enforced settings are applied to all users immediately.
The ability to enforce notification settings and prevent users from editing them is only available to organizations on Enterprise Plan. Organizations on Premium Plan can access default settings and channel controls, but enforcement controls are not visible.
For the best experience, users should update their mobile app to version 26.10 or later. On older versions, when notification settings are enforced, changes made by the user may appear to save but will revert, as the enforced settings remain in effect.
Scenarios
If you're not sure where to start, here are a few common scenarios to help you understand how to make the most of organization-level notification settings.
Turn off all notifications for your organization
If you want to prevent users from receiving any notifications, turn off all channels in the Channels section. When all channels are turned off, users will see an empty state in their notification settings on the web app, and an empty state per channel on the mobile app.
Set or update notification defaults for all users
If you want to ensure your team receives a consistent set of notifications, configure the notification preferences in the Default settings section and save your changes. Only the settings you actively change will be applied to all users, new and existing. Users can adjust their own settings afterwards if you haven't enforced them.
Lock notification settings so users can't change them
If you want to ensure specific notifications can't be turned off by users, you can enforce settings at the individual notification level, across an entire feature category, or across all notifications. Enforced settings are applied to all users immediately. If you later remove enforcement, users' previous preferences are not restored, but they can edit their own settings freely again. This is only available to organizations on Enterprise Plan.
Manage notification settings for your organization
Click your organization name on the lower-left corner of the page and select Organization settings.
Select Notifications at the top of the page.
In the "Channels" section, turn email, SMS, and push notifications on or off for your organization, then confirm your changes when prompted.
In the "Default settings" section, configure the default notification settings for your users. If your organization is on Enterprise Plan,set whether users are allowed to edit their own settings.
Click Save changes, then click Save and apply in the pop-up window.
Limitations
Users are not notified when an admin changes or enforces their notification settings. Changes take effect immediately and silently.
SMS notifications are only delivered to users who have added and verified their mobile number, regardless of how organization-level channel settings are configured and individual notifications are enforced.
