What are shifts in Lone Worker?
Shifts are set schedules that define when workers are on duty, giving your organization a structured way to monitor lone workers. This means you always know when someone is actually working, not just when they're scheduled to, while ensuring that they're safe while doing it. With shifts, managers can configure work hours and break durations to ensure continuous job coverage. Workers can start each shift knowing they're being monitored and can call for help the moment something goes wrong, even before their job begins.
For example, when a field technician heads out alone and starts their shift, safety monitoring kicks in immediately and they can start their assigned job. At the same time, their manager gets a real-time view of who's on duty and can step in early if something needs attention.
When shifts are turned on for your organization, lone workers will be required to start a shift before starting a job.
Turn shifts on or off
Select Lone Worker in the sidebar or select it in More.
Select Settings at the top of the page.
Click Shift settings.
Turn Shift on or off.
When you turn shifts on, you need to configure the settings accordingly. Click Edit on the right side of the "Maximum shift duration".
Maximum shift duration: Click the dropdown list and select the shift duration.
Break: Turn on or off to include breaks for workers during a shift.
Break duration: Click the dropdown list and select the break duration.
Click Save changes.
Setting a shift and break duration applies to your entire organization.
