- Administration
- Billing
- Manage my organization's billing information
Manage my organization's billing information
Learn about the information that's required for billing and how to manage it for your organization via the web app to ensure details such as credit card, address, and name are up to date.What information is required for billing purposes?
When you sign up for the Premium Plan or Enterprise Plan, we collect key details to verify payments and meet tax requirements, including your legal entity name, billing contact name, tax ID (if applicable), and billing and shipping addresses. Keeping these details accurate and up to date helps reduce failed payments and ensures your invoices and tax documents stay correct. You can update your billing information in the web app whenever your company details change.
If you're based in the United States, ensure your organization's shipping address is correct to determine the sales tax.
Manage your organization's billing information
Click your organization name on the lower-left corner of the page and select Billing.
Click Details at the top of the page.
In the "Billing information" section, click
Edit.
Update your organization's billing information accordingly:
Legal entity name: This is the organization or business name that appears in your tax invoices.
Tax ID number: This is an optional field to display your organization's tax ID number or equivalent on your invoices.
Billing and shipping details: These sections capture your organization's billing contact details and address.
Click Save and apply.
Updates to billing information only apply to new tax invoices, not past ones.
Frequently asked questions
Changing the legal entity name for billing does not update your organization's name.
Legal entity name is what appears in your invoices, receipts, and other billing-related documents.
Organization name is what you and your team see when using the SafetyCulture web app and mobile app.
When you update your billing address, the change will only reflect in future invoices. This means that your paid or past invoices will retain your previous billing address, and cannot be altered.
If you have an open or past due invoice, you can contact our customer support team for assistance in updating the billing address.
Your billing email might be different from the email you use to log in to SafetyCulture. If you want to use the same email address for both, you can update your organization's billing information to use the same email address for billing details.
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