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Assign or unassign issues

Learn how to assign or unassign issues via the web app and the mobile app.

You can only assign or unassign issues to an individual user.

Assign an issue

  1. Log in to the web app.

  2. Select Issues iconContratiempos from the menu on the left-hand side.

  3. Report an issue or select an existing issue.

  4. In the side panel, click User (clear) iconAñadir cesionario or the existing assignee.

  5. In the dropdown menu, select the user you want to assign.

Assign an issue via the web app.

  1. Open the mobile app.

  2. Tap Assets gallery view iconMás at the lower-right corner of your screen.

  3. Select Issues iconContratiempos from the list of options.

  4. Report an issue or select an existing issue.

  5. In the Detalles tab, tap User (clear) iconAñadir cesionario or the existing assignee. Assign an issue via the mobile app.

  6. In the pop-up menu, select the user you want to assign.

  7. Tap Hecho.

You won’t receive a notification when you assign an issue to yourself.

Unassign an issue

  1. Log in to the web app.

  2. Select Issues iconContratiempos from the menu on the left-hand side.

  3. Report an issue or select an existing issue.

  4. In the side panel, click the existing assignee to select a different user. Unassign an issue via the web app.

  1. Open the mobile app.

  2. Tap Assets gallery view iconMás at the lower-right corner of your screen.

  3. Select Issues iconContratiempos from the list of options.

  4. Report an issue or select an existing issue.

  5. In the Detalles tab, tap the existing assignee.

  6. In the pop-up menu, you can either unassign a user individually in the "SELECTED" section or tap BORRAR to unassign them. Unassign an issue via the mobile app.

  7. Tap Hecho.

Bulk edit issue assignees

  1. Log in to the web app.

  2. Select Issues iconContratiempos from the menu on the left-hand side.

  3. Check the issues' boxes and click Icono de usuarioEditar responsable on the lower-right of the page. Edite el responsable del contratiempo a través de la aplicación web.

  4. In the pop-up window, select the user you want to assign and click Edit assignee.

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