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Tengo problemas para iniciar un programa de inspección en la aplicación móvil. ¿Cómo lo soluciono?

Obtenga más información sobre las posibles causas de los contratiempos al iniciar los programas de inspección en la aplicación móvil y cómo resolver cada error.

Problem

When starting an inspection schedule, you might encounter errors depending on the schedule's state. This article explains the possible errors and provides solutions to help you resolve them quickly and keep your work on track.

"Schedule not found" error

If you attempt to open an inspection schedule from a notification and see the "Schedule not found" error, this could be the result of one of three reasons:

  • The schedule has been completed already, perhaps by someone else.

  • The schedule has been missed, so it's no longer available.

  • The schedule has been deleted.

The "Schedule not found" error message on the mobile app.

"Unable to start inspection" error

If you try to start a scheduled inspection and you see the "Unable to start inspection" error, this could be due to either one of the following reasons:

  • The schedule has been paused. Unable to star inspection error due to paused scheduled inspection via the mobile app.

  • Your access to the template has been removed."Unable to start inspection" error due to access removal via the mobile app.

Solution

"Schedule not found" error

Given that the immediate schedule no longer exists, there's no clear solution for this error. However, we recommend that you contact your administrator to check if any work related to the schedule still needs to be completed to ensure you're not missing anything.

"Unable to start inspection" error

Whether the inspection schedule has been paused, or your access has been removed, you should contact your administrator to discuss the next steps, whether it's to resume the schedule or give you access to the template.

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