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FAQ: Migration to the new Schedules experience

Take a look at the answers to some of the frequently asked questions regarding the migration to the new Schedules experience for your SafetyCulture organization.

What is the new Schedules experience?

The new Schedules experience improves how you manage your organization's recurring work. Built for scalability and ease of use, it supports your growing teams and more complex scheduling needs. With the new experience, your team can create and edit schedules across multiple teams and sites without the limitations of the legacy experience. With more flexible options like granular scheduling controls and improved schedule overview, the new experience makes it easier to plan recurring work, track progress, and view the status of every schedule at a glance. This gives your organization greater visibility and flexibility, helping you create schedules that truly fit your needs.

What are the differences between the legacy and new experiences?

Feature

Legacy

New

Bulk management for sites and assets

Creating a schedule for multiple sites results in separate schedules. You manage each one individually. You can also only add one asset per schedule.

Create one schedule for multiple sites or assets and manage it as a single item. Changes to the main schedule automatically apply to each site's and asset's sub-schedules.

Explicit time zone selection

There's no option to select a time zone for a schedule. Thus, each repeat's availability is based on the assignee's account time zone setting, which can sometimes be inaccurate.

You can now define a specific time zone when creating a schedule, choosing from the site and the asset's site profile's time zone, your account's time zone, or a custom time zone. This ensures consistent timing for all assignees, regardless of their account settings.

Schedule duration and frequency

Start times and durations use 1-hour increments (for example, 8:00, 9:00). Frequency options are basic.

Choose start times and durations in 5-minute increments (for example, 8:05, 8:10). There are more advanced frequency options like every 22nd Tuesday, every month on the last Friday, and more.

End schedules

A schedule continues indefinitely until you pause it manually.

You can set a schedule to end on a specific date or after a certain number of repeats.

Schedule setting summary

There's no review section to check all the settings before creating or saving changes.

Before creating or saving a schedule, you can review all settings in the "Review" section, which summarizes them in natural language.

Schedule list and side panel

Schedule list information is limited, and there's no side panel to view settings in a read-only mode.

The schedule list and side panel show more relevant information for each schedule.

Changes to template access

Assigning a schedule updates the template's access rules to match the assignment.

Assigning a schedule to users, sites, or groups does not change template’s access rules.

Completion data

The legacy view focused only on missed and late inspections.

You can view the status of all schedule activity, including inspections that are available, in progress, and completed.

Assignee experience

Assigned schedules appear under "My Schedules," which can be mistaken for schedules you created. Details are limited on the web and mobile apps, with little context.

Assigned schedules appear under "Assigned to me." Each schedule shows more detail on the web and mobile apps. On the web app, you can switch between list and calendar views to see and manage your schedules.

Frequently asked questions

We're moving to the new Schedules experience to deliver better performance, scalability, and usability. Your feedback shaped these improvements and we're confident it's the right time to transition, as the legacy version no longer meets the performance and functionality standards you deserve.

No. Existing schedules won't transfer automatically. You'll need to recreate them manually in the new experience before the legacy experience is retired on June 30, 2026.

Your legacy schedules will continue to run, but you won't be able to create new ones. Recreate your schedules in the new experience before June 30, 2026, when the legacy experience is retired.

Yes. Your past schedules and activity logs will remain available during the migration and after the legacy experience is retired. You can also export your scheduling data at any time.

Yes, if your organization was created before August 11, 2025. This option is temporary and will be removed as the legacy experience is retired for your organization.

Yes, you can view schedule-related data within Analytics.

Not yet. The SafetyCulture public API doesn't currently support the new Schedules experience. API support will be available on April 8.

Start with our detailed guides to explore the new experience. You can also join the Scheduling Success Group in the SafetyCulture Community to connect with other users going through the same transition. If you need additional help, contact our support team. Organizations on the Enterprise Plan can also reach out to their account manager.

We understand that the new experience may not fit all your needs and we value your feedback. You can share them directly through our feedback form or by contacting our support team, and help shape future improvements.

No. Frontline teams won't notice a difference between legacy and new schedules. However, running the same schedules in both experiences at the same time can cause duplicate work. Pause any legacy schedules once you've recreated them in the new experience to avoid this.

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