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Turn Critical Alerts on or off for issues

Learn about Critical Alerts and how to turn it on or off for issues via the mobile app to ensure you receive notifications for high-priority issues.

What are Critical Alerts?

Critical Alerts notifies the right people the moment a high-priority issue occurs, enabling them to act before it escalates. Even if a device is muted or set to Do Not Disturb, notifications are delivered to ensure visibility when it matters most. This is especially crucial in industries such as construction, manufacturing, and mining, where safety is at high risk.

Critical Alerts eliminates communication gaps during emergencies and reduces response times to high-severity incidents. By making sure the right people receive timely alerts for high-priority issues, teams can act quickly to prevent issues and minimize downtime.

A Critical Alert notification for issues, as shown on the mobile app.

What you'll need

Depending on the device you’re using, please ensure its operating system version is supported:

  • Android: Android 9.0 or above

  • iOS: iOS/iPadOS 15.0 or above

Turn Critical Alerts on or off for issues

  1. Open the mobile app.

  2. Tap House-filled iconHome at the bottom of your screen.

  3. Tap your user profile icon at the upper-right corner of your screen and tap Settings icon.

  4. Scroll down to the “Notifications” section and tap Push.

  5. In the “Critical Alerts enabled” section, tap Open Settings. This will take you to the notification settings for the SafetyCulture mobile app on your Android device. Turn Critical Alerts on or off via Android device settings.

  6. Manage the notification for Critical Alerts accordingly:

    • Turn Critical Alerts on: Turn on the available settings for Critical Alerts. Make sure you turn on permissions for sound and for overriding Do Not Disturb mode so you can receive Critical Alerts.

    • Turn Critical Alerts off: Turn off the relevant settings for Critical Alerts.

  1. Open the mobile app.

  2. Tap House-filled iconHome at the bottom of your screen.

  3. Tap your user profile icon at the upper-right corner of your screen and tap Settings iconSettings.

  4. Scroll down to the “Notifications” section and tap Push.

  5. In the “Critical Alerts” section, tap Open Settings. This will take you to the notification settings for the SafetyCulture mobile app on your iOS device.

  6. Turn the notification settings for Critical Alerts on or off accordingly. Turn Critical Alerts on or off via iOS device settings.

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