- Using SafetyCulture
- Actions
- Update actions as an external assignee
Update actions as an external assignee
Learn how to update actions as an external assignee.
What are external assignees?
An external assignee is someone who has been assigned an action via email. If you're an external assignee, you can still update actions by changing statuses, adding comments, and uploading media attachments.
As an external assignee, you can only change action statuses, add comments, and upload media attachments. If an action was created from an inspection question, you'll be able to see the context but won't be able to view the inspection report.
Update an action as an external assignee
You should have received an email titled "<User that assigned you an action> via SafetyCulture".
Click or tap View action in the email.
This should open the action on a new web page.
You can update the action by changing the status, adding comments, and uploading media attachments.
Action fields for external assignees
Field | Description |
|---|---|
Status | The action status. New actions, by default, start with the "To do" status. |
Activity | The action activity captures all updates or changes to the action. If you need to provide more information for people involved in the action, you can add comments and media files to the timeline. If an action was created from an inspection question, you'll also see that question in the timeline. |
Frequently asked questions
If you can't transition the action to a certain status, this means the particular status is restricted only to selected users or groups. Please reach out to the users with the "Platform management: Organization" permission so you can transition the action to the particular status.
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