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Change the seat type for users

Learn how to change the seat type for users via the web app.

Why change a user's seat type?

We understand that in an organization, each team member has different responsibilities and tasks. To help organizations optimize their spending when it comes to using SafetyCulture, we offer three different seat types at varying price points:

  • Full seats

  • Lite seats

  • Guest seats

This means that you only need to pay for the specific job requirements of each team member, ensuring that your investment in SafetyCulture is cost-effective and tailored to your needs.

If your organization has no full seats or lite seats available, you’ll need the “Platform management: Billing” permission to change users to those seat types. You will be billed a pro-rated amount for each full seat or lite seat you purchase from changing users' seat type.

Change a user's seat type

  1. Log in to the web app.

  2. Click your organization name on the lower-left corner of the page and select Users.

  3. Click image on the user's right-hand side and select Seat type iconChange seat type. Change a user's seat type via the web app.

  4. In the pop-up window, click the dropdown menu and select the seat type.

  5. Click Confirm. Once updated, the user's permission set will also be updated to the selected seat type's default permission set.

Changing the seat type for your own account is not supported. If you want to change the seat type for yourself, please contact any user in your organization with the "Platform management: Users" permission for them to make the change.

Bulk change users' seat types

  1. Log in to the web app.

  2. Click your organization name on the lower-left corner of the page and select Users.

  3. Check the boxes on the left-hand side of the users' names.

  4. On the bottom of the page, click Edit and select Seat type iconSeat type.

  5. In the pop-up window, select the seat type you want to change the users' seats to and click Confirm. Once updated, the users' permission sets will also be updated to the default permission set for the seat type.

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