Manage issue fields and custom questions

Log in to the web app.

Select Issues in the sidebar or select it in More.

Select Categories at the top of the page.

Click at the right-hand side of the category, and select Edit.

Select Workflow at the top of the page.

Click Edit at the right-hand side of the “Issue fields” section.

Under "Issue fields", you can manage the following pre-set fields:

• Title: This is a required field where users in your organization can put a short descriptive name for their report.

• Description: This is an optional field where users can input more details about the issue.

• Site: This is an optional field where users can select a site that is relevant to the issue.

• Image and video: This is an optional field where users can add up to 10 media files that provide more information about the issue.

• Location: This is an optional field where users can search for or directly pin their location on the map.

Select an optional pre-set field and click  to manage the following options:

• Enable or disable: To make a field visible when an issue is reported.

• Required: To make a field required when an issue is reported.

You can also rearrange the order of the fields by dragging .

Click Save.

Log in to the web app.

Select Issues in the sidebar or select it in More.

Select Categories at the top of the page.

Click at the right-hand side of the category, and select Edit.

Click Edit at the right-hand side of the of the “Custom questions” section.

You can edit the custom questions and manage the following options:

• Question response type: Option to ask text or single-select questions. If you select the single-select question option, you can add responses by clicking Add option and rearrange their order by dragging .

• Required: To make a question mandatory when an issue is reported.

You can also:

• Click Add question to add a new question.

• Click  at the right-hand side of the question to delete the question.

• Drag to rearrange the order of the questions.

Click Save.