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Manage device limits

Learn how to manage your SafetyCulture account's device limit via the web app.

What are device limits?

Device limits are the limitations in place for SafetyCulture mobile app logins. With SafetyCulture, you can log in to the mobile app on up to three mobile devices at once. If your account has reached the limit, you'll need to remove or log out of existing devices before you can log in to new ones.

You can also remove devices by logging out from existing ones. If you don't have access to the existing devices, follow the instructions in this article to remove them via the web app.

Remove a device

  1. Log in to the web app.

  2. Click your username on the lower-left corner of the page and select My Profile.

  3. Click Devices on the upper-right of the page.

  4. Click image on the left-hand side of the device name. You can also refer to the registration date for each device to help you decide which devices can be safely removed. Remove a device for an account via the web app.

  5. In the pop-up window, click Remove device.

Frequently asked questions

If you see the message: "This account has reached its device limit" when you log in to the SafetyCulture mobile app, that means you've reached your account's device limit. You can remove or log out of existing devices to log in to new ones with your account.

No, logging in to the web app doesn't count toward your account's device limit.

If you ever accidentally remove a device that's still being used, rest assured, your data on that device will not be affected. You'll be prompted to re-enter your login details before you can continue using the mobile app on that device.

Yes, you can remove devices for your users via their profiles.

If your organization is on the Premium Plan or Enterprise Plan and multiple team members are logging into a single account, you may consider adding and assigning each team member as a user. This way, each user can log in to SafetyCulture with their own account rather than a shared one and have three devices available to them within their respective account.

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