Last updated:

Manage device limits

Learn how to manage your SafetyCulture account's device limit via the web app.

What are device limits?

Device limits are the limitations in place for SafetyCulture mobile app logins. With SafetyCulture, you can log in to the mobile app on up to three mobile devices at once. If your account has reached the limit, you'll need to remove or log out of existing devices before you can log in to new ones.

What you'll need

Take note

  • You can only remove devices via the web app.

You can also remove devices by logging out from existing ones. If you don't have access to the existing devices, follow the instructions in this article to remove them via the web app.

Remove a device

  1. Log in to the web app.

  2. Click your username on the lower-left corner of the page and select Profile settings.

  3. Scroll to the bottom of the page and find the device you want to remove under "Devices".

  4. Click image on the right-hand side of the device name.

  5. In the pop-up window, click Remove Device.

Remove a device for an account via the web app.

Frequently asked questions

If you see the message: "This account has reached its device limit" when you log in to the iAuditor mobile app, that means you've reached your account's device limit. You can remove or log out of existing devices to log in to new ones with your account.

No, logging in to the web app doesn't count toward your account's device limit.

If you ever accidentally remove a device that's still being used, rest assured, your data on that device will not be affected. You'll be prompted to re-enter your login details before you can continue using the mobile app on that device.

Yes, you can remove devices for your users via their profiles.

If your organization is on the Premium Plan or Enterprise Plan and multiple users are logging into a single account, you may consider adding and assigning each of those users free seats. This way, each user will be able to log in to SafetyCulture with their own account rather than a shared one and have three devices available to them within their respective account.

Need more help?