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- SafetyCulture mobile app syncing troubleshooting and settings
SafetyCulture mobile app syncing troubleshooting and settings
Take a look at the SafetyCulture mobile app's syncing settings and learn how to resolve the most common syncing-related issues.
Take note
If you see different sets of information between the mobile app and the web app, try manually syncing the mobile app to refresh and sync the data.
Troubleshooting
Sync error
If the SafetyCulture mobile app experiences a sync error, you can follow the steps below to resolve the error.
Check if the mobile app is on the latest version via the Google Play Store for Android devices or the App Store for iOS devices.
Log out of the mobile app and then log back in.
If the answers still don't address your questions, please contact our customer support team for assistance. If you have feedback about the Actions feature, please let us know by submitting your feedback.
Syncing settings
Open the mobile app.
Tap More at the lower-right corner of your screen.
Select Settings from the list of options.
Select Syncing from the list of options.
Adjust the syncing settings accordingly:
Sync Frequency: The frequency or interval of automatic syncing.
Sync via: Select whether to allow the automatic syncing to occur via "Wi-Fi" only or via both "Wi-Fi + Cellular".
Store assets offline: Select whether to store assets on your device, allowing you to select assets in inspections, actions, and more when your device is not connected to the internet.
Open the mobile app.
Tap More at the lower-right corner of your screen.
Select Settings from the list of options.
Adjust the syncing settings accordingly:
Interval: The frequency or interval of automatic syncing.
Method: Select whether to allow the automatic syncing to occur via "Wi-Fi" only or via both "Wi-Fi + Cellular".
Store inspections offline: Turn on to store inspections on your device.
Storage limit: Select the limit for the number of inspections to store. This only applies to inspections that have been modified on your device.
Store assets offline: Select whether to store assets on your device, allowing you to select assets in inspections, actions, and more when your device is not connected to the internet.
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