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SafetyCulture mobile app syncing troubleshooting and settings

Take a look at the SafetyCulture mobile app's syncing settings and learn how to resolve the most common syncing-related issues.

What does it mean to manually sync?

To manually sync is to request SafetyCulture to sync the data from your device to the web app and vice versa on demand. This ensures that the information you access on your account is always up to date, no matter where you log in from.


Before you follow the guide, please make sure:

  • The SafetyCulture mobile app is up to date.

  • Your mobile device has an internet connection.

  • Not to delete or uninstall the mobile app unless instructed by our Support Team, as it can cause data loss.

If the SafetyCulture mobile app experiences a sync error, please follow the steps below to fix the error:

  1. Manually sync the mobile app.

  2. Log out of the mobile app and then log back in.

If the guide still doesn't address your concerns, please contact our customer support team for assistance.

Syncing settings

  1. Open the mobile app.

  2. Tap Assets gallery view iconMore at the lower-right corner of your screen.

  3. Select Settings from the list of options.

  4. Under the “Notifications” section, adjust the syncing settings accordingly:

    • Interval: The frequency or interval of automatic syncing.

    • Method: Select whether to allow the automatic syncing to occur via "Wi-Fi" only or via both "Wi-Fi + Cellular".

    • Store inspections offline (iOS only): Turn on to store inspections on your device.

    • Storage limit (iOS only): Select the limit for the number of inspections to store. This only applies to inspections that have been modified on your device.

    • Store assets offline: Select whether to store assets on your device, allowing you to select assets in inspections, actions, and more when your device is not connected to the internet.

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