- Fix a problem
- Troubleshooting guide
- SafetyCulture mobile app syncing troubleshooting and settings
SafetyCulture mobile app syncing troubleshooting and settings
Take a look at the SafetyCulture mobile app's syncing settings and learn how to resolve the most common syncing-related issues.
Why is syncing required for the mobile app?
Syncing must be done on the mobile app to guarantee that the data on your mobile device is aligned with the data on the web app. This ensures that the information you access on your account is always up to date, no matter where you log in from.
Here are a few things to check to guarantee successful syncing:
The SafetyCulture mobile app is up to date.
Your mobile device has an internet connection.
Do not delete or uninstall the mobile app unless instructed by our Support Team, as it can cause data loss.
Troubleshooting
If the SafetyCulture mobile app experiences a sync error, please follow the steps below to fix the error:
Log out of the mobile app and then log back in.
Syncing settings
Open the mobile app.
Tap your user profile icon at the upper-right corner of your screen.
In the pop-up menu, select
Settings.Under the “Syncing” section, adjust the syncing settings accordingly:
Interval: Select the frequency or interval of automatic syncing.
Method: Select whether to allow the automatic syncing to occur via "Wi-Fi" only or via both "Wi-Fi + Cellular".
Store assets offline: Turn on to store assets on your device and access them even when your device is not connected to the internet.
Store inspections offline: Turn on to store inspections locally on your device so you can edit and generate reports without an internet connection.
Inspection storage limit: When "Store inspections offline" is turned on, select the inspections you want to store offline based on when they were last modified.
If the guide still doesn't address your concerns, please contact our customer support team for assistance.
Frequently asked questions
Automatic syncing happens when you're online, whether via Wi-Fi or cellular data, depending on your chosen settings. You can set a specific time interval for these automatic syncs to happen. For example, you can set it to sync every 1 minute, 30 minutes, or 1 hour, among other available options.
You can also turn off automatic syncing by selecting "Never" for your interval settings. If you choose this option, your data will only sync when you do it manually.
Was this page helpful?
Thank you for letting us know.