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Manually sync the SafetyCulture mobile app

Learn how to perform manual syncs on the SafetyCulture mobile app when your device's data is not synchronizing with other platforms or vice versa.

Why is syncing required for the mobile app?

Syncing must be done on the mobile app to guarantee that the data on your mobile device is aligned with the data on the web app. This ensures that the information you access on your account is always up to date, no matter where you log in from.

Here are a few things to check to guarantee successful syncing:

  • The SafetyCulture mobile app is up to date.

  • Your mobile device has an internet connection.

  • Do not delete or uninstall the mobile app unless instructed by our Support Team, as it can cause data loss.

What you'll need

If you experience any syncing errors, check out our troubleshooting guide for solutions or contact our customer support team for assistance.

Manually sync

  1. Open the mobile app.

  2. Tap Assets gallery view iconMore at the lower-right corner of your screen.

  3. Wait for the syncing progress bar to complete on the top of your screen.

  4. Tap Sync on the upper-right corner of your screen

Manually sync via the mobile app.

Depending on the feature you need to sync, you may also want to try refreshing and syncing that feature's list. For example, if you need to sync actions manually:

  1. Open the mobile app.

  2. Tap Actions iconActions at the bottom of your screen.

  3. Swipe down on your screen to refresh and sync the action list.

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If you would like a reply from someone, please contact us atsupport@safetyculture.com.

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