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Commencer et terminer les tâches de travailleur isolé

Apprenez à commencer et à terminer des tâches de travailleur isolé via l'application portable.

The Lone Worker feature is currently in Early Access. If you're interested, go to the web app, select Lone Worker iconTravailleur isolé from the menu on the left-hand side, and click Get Early Access. We'll email you once your organization has access to the feature.

Is Lone Worker not in your menu? Reach out to your Customer Success Manager to express your interest.

Vous ne pouvez commencer une tâche de travailleur isolé que si vous avez été ajouté à un groupe avec des remontées d'alerte configurées. Si vous ne parvenez pas à commencer une tâche, veuillez contacter votre administrateur pour obtenir de l'aide.

Commencer et terminer les tâches de travailleur isolé

  1. Open the mobile app.

  2. Tap Accueil at the bottom of your screen.

  3. Tap Icône plus at the lower-right of your screen and select Location iconCommencer un travail isolé.

  4. Enter the following job details:

    • Job type: Select the job type.

    • Group: Select the group you're starting the job for. This field only applies to job types assigned to multiple groups' escalations, and if you're part of more than one of those groups.

    • Duration: Select how long the job will take.

    • Location: Pin the job location using the map.

    • Location notes: Provide additional details about your location.

  5. Tap Commencer à travailler .

  6. While a job is in progress, you can view your current location and check the duration of your job. If applicable, tap Vérification to reset the countdown for your next check-in.

  7. If the job is taking longer than expected, tap Prolonger to extend the job duration.

  8. When the job is done, tap Terminées and tap Confirmer in the pop-up window.

  9. If something goes wrong at your job, tap and hold Panique for 3 seconds to manually trigger a panic.

  10. In case a panic was triggered by mistake, tap Arrêt panique. In the pop-up window, select a reason to cancel the panic:

    • Thumbs up iconFausse alerte: The panic was triggered by mistake.

    • Clock iconÉvitée de justesse: A potential event was avoided just in time.

    • Incident iconIncident: An actual event that required attention occurred.

  11. In the pop-up window, tap Terminé.

Si vous ne vérifiez pas, ne prolongez pas ou ne terminez pas le travail avant la fin de la durée fixée, une panique se déclenchera automatiquement.

To ensure jobs and panics are not left active by accident, we automatically complete a job if 12 hours have passed since it started or was last extended, or resolve a panic as a “False alarm” after they've been active for 24 hours.

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